Accounting glitches
We have been using this app for more than 5 years and approximately one year ago we started to experience glitches. For example, we would create a weekly service for one of the customers and the software will run this service indefinitely week after week on a repeat, few months later the sales tax will somehow double or triple on its own without human intervention. We asked developers to fix this problem but it is still happening and our customers complaining to us that we overcharge sales tax. Another glitch started approximately 2-3 months ago and we just noticed this yesterday. Somehow the payments that has been applied in 2022-2023 no longer there and all invoices are showing unpaid status. All the money now allocated by the software to a credit status and all new jobs that completed today are being paid by this newly created credit. It is screwing our accounting and we don’t know the extent of this problem. It will take us many days to go over each customer and check the accuracy.
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