Leave a Review Keen Advisor
Keeps crashing
Great app til yesterday. Now refuses to work on either of my phones.InMyOpinion-
App always has issues
This app has always had issues. It didn’t work for me for over a year, and then one day it was updated and worked fine. After it updated again today, the app just doesn’t even open at all now. I have been relying on it for my work and now it’s not even usable again. Very frustrating.Knightinwhitexx
Update broke the app
New update absolutely broke the app DO NOT UPDATE, it force closes and I can no longer open itDefNotMads
I have been trying to become advisor
I have been trying for a few years now to become and advisor and it never lets me submit an application and I have been on the app before it was popular and it still won’t let me submit and some people have advisor accounts who don’t even use it like a friend I k with but yet I can’t even get my application submittedShow lessharagirl212
Developer Response
Thank you for taking the time to leave a review. We apologize for the trouble that you have experienced. We haven't had applications open for new advisors on Keen for a few years. We had a very short temporary opening for new applications recently but they have since closed. We do hope to open applications again in the future, although we don't have an exact timeframe at the moment. You can always check our Give Advice page to see when applications will be open: https://www.keen.com/give-advice. We appreciate your interest and understanding.Phenomenal app
So convenient to use. Need to knowneed to know ?
Developer Response
Hello! Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors. Have a great day!An excellent experience !
The app run smoothly as long as you keep it updated . Sometimes I have to re install when it is Apples software update season when al my devices go crazy and need updating . There are a lot of great features on the app that make working on it “ on the go “ really easy and stress free. Love it.thedesert55
Developer Response
Hello! Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors and we are so happy you are enjoying the app. Have a great day :)Used to have an iPad specific app
I have this app on both iPhone and iPad and I remember that it used to have an iPad specific app that had a full landscape view. I guess they got rid of that one and now we’re just stuck with the iPhone app that looks ridiculous on the iPad.
Not helpful!!Witcherman
Developer Response
Hello, and thank you for reaching out. As it turns out, Keen has never offered a landscape version of our advisor app. You may have been using our mobile website on your iPad to display a landscape view. With that said, this is a great suggestion and we will add it to our list of feature recommendations to consider in the future. Have a nice day!It does what it needs to do
I am a new advisor and I find the app to be a bit wonky sometimes. It will not always change to “offline” and sometimes unless I go onto a computer cannot trust what my status says, whether online or offline.
I just changed my status to offline about 45 minutes ago, received a client chat request despite my online status.
This seems to be a common complaint BUT I do love the idea of the app and hope improvements keep happening.Show lessYungeggroll
Developer Response
Hello! Thank you for this feedback. In order to investigate and resolve technical issues related to your availability for chats, we must first locate your account. Please call our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you!In General
The app is a great idea. I notice a few things that would be very helpful (I guess I could be missing it ) the chat is very slow to connect . If has disconnected several times before client had a chance to connect. Also, it would be very nice to see the notes of a client before connecting . Have not been able to do that. If the efficiency were better I would use it quite a bit more. Thank You.. RonShow lessRonnyboy644
Developer Response
Hello! Thank you for this feedback. We're happy to assist you with any issues related to app best practice tips. In order for us to locate your account and assist with your chat inquiry, please all our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you.Love the app
But when I want to work on my computer I literally have to delete the app because it signs me in when I start taking chat on the computer and continues to ring on the app even after I’ve answered the chat.crowwwwwwwwwwwww
Developer Response
Hello! Thank you for this feedback. We're happy to assist you with any issues related to receiving app notifications. In order for us to locate your account and assist with your chat inquiry, please all our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you.
