Keen Advisor User Reviews

INGENIO, LLC

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They will fire you for no reason now

They fire for no reason and send an email saying that they don’t even need a reason, and do not explain anything. I contacted a lawyer who said that is illegal. Prepare to get sued.

BrittyU99

23 days ago

Love it !

Especially the new update - the app really flows and is so easy to use . Love the new darker green color as well .

thedesert55

2 months ago

Response from developer

Hello! Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors and we are so happy you are enjoying the app. Have a great day :)

Keeps crashing

Great app til yesterday. Now refuses to work on either of my phones.

InMyOpinion-

5 months ago

App always has issues

This app has always had issues. It didn’t work for me for over a year, and then one day it was updated and worked fine. After it updated again today, the app just doesn’t even open at all now. I have been relying on it for my work and now it’s not even usable again. Very frustrating.

Knightinwhitexx

5 months ago

Update broke the app

New update absolutely broke the app DO NOT UPDATE, it force closes and I can no longer open it

DefNotMads

5 months ago

I have been trying to become advisor

I have been trying for a few years now to become and advisor and it never lets me submit an application and I have been on the app before it was popular and it still won’t let me submit and some people have advisor accounts who don’t even use it like a friend I k with but yet I can’t even get my application submitted

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haragirl212

8 months ago

Response from developer

Thank you for taking the time to leave a review. We apologize for the trouble that you have experienced. We haven't had applications open for new advisors on Keen for a few years. We had a very short temporary opening for new applications recently but they have since closed. We do hope to open applications again in the future, although we don't have an exact timeframe at the moment. You can always check our Give Advice page to see when applications will be open: https://www.keen.com/give-advice. We appreciate your interest and understanding.

Phenomenal app

So convenient to use. Need to know

need to know ?

2 years ago

Response from developer

Hello! Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors. Have a great day!

An excellent experience !

The app run smoothly as long as you keep it updated . Sometimes I have to re install when it is Apples software update season when al my devices go crazy and need updating . There are a lot of great features on the app that make working on it “ on the go “ really easy and stress free. Love it.

thedesert55

2 years ago

Response from developer

Hello! Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors and we are so happy you are enjoying the app. Have a great day :)

Used to have an iPad specific app

I have this app on both iPhone and iPad and I remember that it used to have an iPad specific app that had a full landscape view. I guess they got rid of that one and now we’re just stuck with the iPhone app that looks ridiculous on the iPad.

Not helpful!!

Witcherman

3 years ago

Response from developer

Hello, and thank you for reaching out. As it turns out, Keen has never offered a landscape version of our advisor app. You may have been using our mobile website on your iPad to display a landscape view. With that said, this is a great suggestion and we will add it to our list of feature recommendations to consider in the future. Have a nice day!

It does what it needs to do

I am a new advisor and I find the app to be a bit wonky sometimes. It will not always change to “offline” and sometimes unless I go onto a computer cannot trust what my status says, whether online or offline.

I just changed my status to offline about 45 minutes ago, received a client chat request despite my online status.

This seems to be a common complaint BUT I do love the idea of the app and hope improvements keep happening.

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Yungeggroll

3 years ago

Response from developer

Hello! Thank you for this feedback. In order to investigate and resolve technical issues related to your availability for chats, we must first locate your account. Please call our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you!