In General
Response from developer
Hello! Thank you for this feedback. We're happy to assist you with any issues related to app best practice tips. In order for us to locate your account and assist with your chat inquiry, please all our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you.
Love the app
Response from developer
Hello! Thank you for this feedback. We're happy to assist you with any issues related to receiving app notifications. In order for us to locate your account and assist with your chat inquiry, please all our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you.
Fraud .
The check that you guys sent my bank said it was fraud .. I'm not sure what's going on . But I want to get paid for the work I have done .
You guys keep trying to do direct deposit and it keeps getting rejected. I need to speak to someone ..
Response from developer
Hello! Thanks for your feedback. We're happy to assist you with any account-related issues. In order for us to locate your account and assist with your inquiry, please all our Customer Service team at 877-Keen-Help. Our team is available between 6AM-6PM Pacific Time on weekdays and between 8AM-4:30PM Pacific Time on weekends. We look forward to assisting you.
Amazing app
Response from developer
Hello ~ Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors and we are so happy you are enjoying the app!
Love The App!
If I could suggest something to added: a ping for every new message as the conversation is happening. There should be a setting to turn it off for those who don’t want the ping, but as someone who is always on their phone, I sometimes look away from the conversation and always have to look back to see if my client replied. Or I get slightly distracted by outside noises and constantly have to look back and forth. If there was ping in the conversation it would be easier for me to know when I’ve been replied to and not make me so anxious that I have to keep my eyes glued to the phone for 10-20 minutes.
Response from developer
Hello, and thank you so much for your feedback! Your suggestion to sound a "ping" when customers respond has been forwarded to the correct department. Please continue to share your ideas with us at support@keen.com. Have a great day :)
Thanks for creating this app!
Response from developer
Hello Mike! Thank you for reaching out and sharing your positive app feedback! We love hearing from our advisors. Have a great day :)
Very Broken
Response from developer
Hello! Thank you for reaching out and reporting your issue. We apologize for any inconvenience. We are constantly working on improvements and bug fixes. Please reach out directly to our app team at app-team@keen.com so we can collect more information.
Needs to be fixed
Response from developer
Hello! Thank you for reaching out and sharing your feedback. We’d like to discuss this further - Please reach out directly to our app team at app-team@keen.com. We look forward to talking with you soon.
Question?
Response from developer
Hello. Thank you for your feedback. In order for us to assist with your inquiry, please contact our Customer Service team at 877-Keen-Help or write to us using our customer support form on Keen.com/help. We look forward to assisting you.
Great app but
I also wish we were able to edit our bids from the app as well.
Other then that it’s great!
Update:
As an advisor I have noticed such a major increase in my revenue due to the app being highly convenient! The custom sound is great!
I am just concerned I have missed calls because the app would sign me in when I signed out, I am worried about my advisor account and would hate if something were to happen to it.
Response from developer
You should have now a custom sound, same ones as the ones on the web, in addition to a subtle sound when you are set offline, so you are aware of it. We will add your idea and prioritize it. We have so many exciting features coming up this year, thanks to all advisors feedback.
