Beware — won’t cover simple travel claims!
This company was super disappointing for me. Transavia airline moved my arrival airport from Amsterdam to Eindhoven, over 100km away, several weeks before my flight. HeyMondo wouldn't cover the cost of my new ticket (<$500 total for a family of 4) because it wasn't weather or equipment related. This was massively disruptive to my trip, and I spent probably 20 hours working through the claims process with their provider to no avail. I won't be using Heymondo again and despite being a convenient tech-based option, would highly recommend that folks go through a more traditional travel insurance provider.JMorgan99
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Developer Response
Hola, gracias por tu reseña. Nos gustaría revisar tu caso para saber qué sucede. ¿Serías tan amable de ponerte en contacto con nosotros para facilitarnos tus datos personales? Puedes contactarnos por email (hello@heymondo.com) o si lo prefieres puedes escribirnos un WhatsApp al +34 627 283 367. Aprovechamos para recordarte que nuestro horario de atención al cliente es de lunes a viernes de 09:00h a 18.30h. Quedamos a tu disposición para cualquier otra duda. Un saludo, equipo Heymondo.Scammers! They never reimbursed me
I got there insurance to Greece. My baggage was delayed in Athens and I stayed the entire trip in Rodolfo without any of my items, I called them and they gave me the go ahead to buy stuff for any day that the airline doesn’t send my bag till the limit. That was in June 2023. I have sent countless emails, filled forms and gotten on calls with them. No action has been taken and now they are just ignoring me. Be careful when you purchase if anything happens, you are on your own.Traveldia
Developer Response
Hi, Thank you for your review and for taking the time to explain your case. We are sorry that you have suffered various incidents during your trip and that the response has not been satisfactory. We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters. You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366. We look forward to hearing from you and remain at your disposal for any clarification. Regards, Heymondo team.
Heymondo - Travel insurance
24h customer support
Free
Details about Heymondo
- Released
- Updated
- iOS Version
- Age Rating
- Size
- Devices
- Languages
Features
Developer of Heymondo
- Versions
- Price History
- Description
- FAQ
Version History of Heymondo
3.16.3
August 1, 2024
Continued usability and design improvements
3.16.2
August 1, 2024
Continued usability and design improvements
3.16.0
July 24, 2024
Continued usability and design improvements
3.15.4
July 24, 2024
Continued usability and design improvements
3.14.3
March 18, 2024
Continued usability and design improvements
3.14.2
March 12, 2024
Continued usability and design improvements
3.14.1
March 5, 2024
Continued usability and design improvements
3.13.2
January 22, 2024
Continued usability and design improvements
3.13.1
January 9, 2024
Continued usability and design improvements
3.12.0
November 29, 2023
Continued usability and design improvements
Price History of Heymondo
Description of Heymondo
Enjoy the 24-hour customer assistance app with your Heymondo travel insurance.
These services will make your life easier while traveling:
24/7 Online doctor chat. Dedicated chat service with specialist physicians.
Free support call. Get in touch with the assistance platform through an internet call.
Incident management. Manage, in a swiftly and simple way, any trip-related incident.
Customer area and policy consultation: Access your data and policy details anytime.
Always close to you. Heymondo
Heymondo: FAQ
Is Heymondo available on iPad devices?
No, Heymondo isn’t iPad-friendly.
Who is behind the development of the Heymondo app?
The Heymondo app was made by SMART INSURANCE CORREDURIA DE SEGUROS S.L..
What minimum version of iOS does Heymondo need?
The app needs iOS 13.0 or later to function properly.
What do users think of the Heymondo app?
The current user rating of the Heymondo app is 3.6
What genre is the Heymondo app?
The App Category Of Heymondo Is Travel.
Which version of Heymondo is the latest one?
3.16.3 is the newest version of Heymondo.
When was the last update for Heymondo released?
The latest Heymondo update was released on September 19, 2024.
When was Heymondo introduced to the market?
The Heymondo app originally came out on February 5, 2023.
What content advisory rating does Heymondo have?
The content advisory rating for the Heymondo app is SMART INSURANCE CORREDURIA DE SEGUROS S.L..
What are the languages supported by the Heymondo app?
Currently, Heymondo supports American English, Basque, Catalan and 5 more.
Is Heymondo featured among Apple Arcade's game offerings?
Sorry, Heymondo is not part of Apple Arcade.
Does Heymondo contain in-app purchases?
Sorry, there are no in-app purchases available in Heymondo.
Is Heymondo designed for Apple Vision Pro integration?
Sorry, Heymondo is not designed for integration with Apple Vision Pro.
Are there any advertisements in Heymondo?
No, there are no advertisements in Heymondo.
Screenshots of Heymondo
