This company was super disappointing for me. Transavia airline moved my arrival airport from Amsterdam to Eindhoven, over 100km away, several weeks before my flight. HeyMondo wouldn't cover the cost of my new ticket (<$500 total for a family of 4) because it wasn't weather or equipment related. This was massively disruptive to my trip, and I spent probably 20 hours working through the claims process with their provider to no avail. I won't be using Heymondo again and despite being a convenient tech-based option, would highly recommend that folks go through a more traditional travel insurance provider.
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Developer Response
Hola, gracias por tu reseña. Nos gustaría revisar tu caso para saber qué sucede. ¿Serías tan amable de ponerte en contacto con nosotros para facilitarnos tus datos personales? Puedes contactarnos por email (hello@heymondo.com) o si lo prefieres puedes escribirnos un WhatsApp al +34 627 283 367. Aprovechamos para recordarte que nuestro horario de atención al cliente es de lunes a viernes de 09:00h a 18.30h. Quedamos a tu disposición para cualquier otra duda. Un saludo, equipo Heymondo.I got there insurance to Greece. My baggage was delayed in Athens and I stayed the entire trip in Rodolfo without any of my items, I called them and they gave me the go ahead to buy stuff for any day that the airline doesn’t send my bag till the limit. That was in June 2023. I have sent countless emails, filled forms and gotten on calls with them. No action has been taken and now they are just ignoring me. Be careful when you purchase if anything happens, you are on your own.
Developer Response
Hi,
Thank you for your review and for taking the time to explain your case. We are sorry that you have suffered various incidents during your trip and that the response has not been satisfactory.
We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters.
You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366.
We look forward to hearing from you and remain at your disposal for any clarification.
Regards,
Heymondo team.Recomiendo este seguro para viajes internacionales. Efectivos y disponibles 24h.
Developer Response
Hola, muchas gracias por dedicar tiempo a compatir tu experiencia y por puntuarnos con 5 estrellas. Estamos muy contentos por haber cumplido con tus expectativas. Para cualquier duda o consulta que te surja en el futuro, quedamos a tu disposición. Saludos, equipo Mondo. Disaster! None of the hospitals in China knew this insurance. Because I want to make sure the hospital process the insurance I have but no one did. I was puzzled and I called service center it the line kept being cut several times and people speak Spanish to you. When finally did they asked for supporting documents and I did send it after my 72 hours was complete. But before they even give list of hospitals or some kind of referral they claim that I called them before my 72 hours and they cannot provide me any service. Did I go to any hospital before my 72 hours and send a claim no!!!!!! I only called to get inquiry about the insurance and lis of hospitals I could go to when my 72 hours are complete!!!! Don’t waste your money and time. Horrible service never never never !!! I want my money back
Developer Response
Hello,
First of all, thank you for thinking of us to protect your trip. We're very sorry to hear of this set-back during your trip and hope you are feeling better.
Regarding our policies, please note that when purchasing insurance while travelling, as is your case, there is a 72 hour grace period meaning there will be no coverage for the first 72 hours from the day of purchase. This information is displayed online when you check the "already abroad" box and also appears in the policy certificate you received at the time of purchase.
You should also note that chronic or preexisting conditions are not covered and neither are events that take place prior to the purchase of the insurance or during the mentioned grace period. As the medical assistance you requested was during said grace period, unfortunately it is not covered by the policy.
Having said this, our Customer Service team has reached out to you via email to offer you assistance with cancelling your policy should you wish to do so. Please feel free to get back to them so that they can proceed to cancel and fully refund the purchased insurance.
We remain at your disposal for any further information you may need.
Kind regards, Heymondo TeamDa gusto encontrar alguien tan amable en el otro lado de la línea cuando uno se encuentra en una situación de urgencia.
Developer Response
Hola de erchecho,
Muchas gracias por dedicar tiempo a dejarnos una opinión. Nos alegra mucho haber podido ayudarte en esta situación. Para cualquier otra duda o consulta que te pueda surgir en el futuro, quedamos a tu disposición.
Saludos, equipo Mondo.My flight was canceled by my airline and my trip was interrupted. I submitted all the paperwork requested by Heymondo as Cancellation & Interruption was included in the policy covered for $3,500. I submitted all Hotels receipts to be covered. They denied coverage as they said Flight cancellation by the Airline is Not covered. Isn’t that the point of Cancellation and Interruption coverage? Do not use them! It’s a Scam!
Developer Response
Hi Steven, We're sorry about this change in your plans.Trip Cancellation covers your cancellation expenses if you cancel your trip before it starts for health, legal or work reasons as detailed in your policy. Our Customer Service team has already contacted you to review your case and try to assist. Regards, Heymondo team.Reasonable price but now that I am 50years old I cannot get any coverage at all. ☹️
Developer Response
Hello, thank you for contacting Heymondo. As a general rule, we do ensure travelers older than 49 years old, but only if the trip does not exceed 29 days. For trips longer than 30 days we are afraid we can’t offer you an alternative option at this stage. We remain at your disposal. Regards, Heymondo.I bought the hey mondo travel insurance and had to cancel my trip… the reason was clearly covered according to the hey mondo website but when I went to file a claim I was referred to a third party Spanish insurance provider who declined coverage .. they do not have a United states presence so there is no regulation or appeal process… hey mondo is a total rip off
Developer Response
Hello,
We are sorry that your claim has been rejected. In this case we can ask the insurance company to double check your case.
Currently, we are not able to identify you, would you be so kind as to get in touch with our customer service team to provide them with your policy details, please?
You can contact them by email (hello@heymondo.com) or if you prefer you can write them a WhatsApp at +34 627 283 367. We remain at your disposal for any other questions/questions.
Greetings, HeymondoI just bought the insurance and downloaded app. The app doesn’t work. It’s frozen at Home Screen. I already uninstalled and reinstalled.
Developer Response
Thank you so much for the review. We noticed you mentioned the App doesn't work properly? Please feel free to contact us at hello@heymondo.com or via WhatsApp (+34 627 28 33 66) and we'll be more than happy to answer any of your questions.
Kind regards
Customer Support
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