买的食品 到了发现是快过期的
没有写清楚日期 到了还有两天过期
horrible service
Service were made to deliver by 19:00 when it’s late and requires us to wait until 22:20
好评！
东西很多很全，很方便，配送速度很快
不错不错
挺好的
adb
best app in Au
Very good app
I use it since Covid and order once a week，happy so far
App not working
总是闪退，app is not working
Disgusting experience won’t buy again
I ordered 5 Japanese Meiji ice creams together with some other frozen food and groceries. The next day when I opened one of the ice cream, it was found to have a completely altered texture. It was a whole ice tub, and it melts directly into watery liquid. I googled and found out that this is most likely the result of it being refrozen after it had completely melted. Given it was apparent that this company cannot guarantee the quality of their frozen products, I contacted Customer support to ask to return all the frozen goods in my order and a refund. I couldn’t get anywhere even after a lengthy chat and providing photos. Their excuses are:
1. my request to return and refund is more than 24 hours after delivery of order;
2. The photo I provided doesn’t show “Ice block texture”, and I was not able to circle on the photos where exactly the “ice” is;
3. Frozen goods need to be thawed before requesting for return (I couldn’t really understand what they meant).
Needless to say how unreasonable it is to expect customers to check all frozen food items within 24 hours of delivery, frozen food items is hard to tell whether it’s spoiled unless it’s consumed.
The app does not allow uploading videos, so how can one demonstrate change of ice cream texture? The photos do show ice crystals, and an ice block sitting in a pool of melted liquid.
But the fact that they refuse to understand and accept my explanation which should be common sense to any service provider that deals with grocery and food items, comes as an utter shock and disappointment.
I certainly wouldn’t shop on this app ever again.
1. my request to return and refund is more than 24 hours after delivery of order;
2. The photo I provided doesn’t show “Ice block texture”, and I was not able to circle on the photos where exactly the “ice” is;
3. Frozen goods need to be thawed before requesting for return (I couldn’t really understand what they meant).
Needless to say how unreasonable it is to expect customers to check all frozen food items within 24 hours of delivery, frozen food items is hard to tell whether it’s spoiled unless it’s consumed.
The app does not allow uploading videos, so how can one demonstrate change of ice cream texture? The photos do show ice crystals, and an ice block sitting in a pool of melted liquid.
But the fact that they refuse to understand and accept my explanation which should be common sense to any service provider that deals with grocery and food items, comes as an utter shock and disappointment.
I certainly wouldn’t shop on this app ever again.
Show less
Unprofessional customer service
Customer service is unhelpful and has a bad attitude. Please at lease hire someone who knows what they are doing.
Highly recommend eBest
I've been using eBest for my Asian grocery shopping since Covid crisis and I'm extremely satisfied with the service. The app is user-friendly, making it easy to browse and add items to my cart. I appreciate the variety of brands available (Chinese, Japanese, Korean and Thai…)
What sets eBest apart is their efficient and reliable cold chain delivery service. Orders arrive the next day, and the delivery personnel are always courteous. The packaging is excellent, ensuring the freshness and quality of the products.
Overall, I highly recommend eBest! Anyone who loves Asian snacks, ready-to-eat meals and has not time to shop offline should try eBest!
What sets eBest apart is their efficient and reliable cold chain delivery service. Orders arrive the next day, and the delivery personnel are always courteous. The packaging is excellent, ensuring the freshness and quality of the products.
Overall, I highly recommend eBest! Anyone who loves Asian snacks, ready-to-eat meals and has not time to shop offline should try eBest!
Show less
