Complete junk
1) this app is completely useless. The chat never works at all even though I have a protection plan. 2) if you call in, they aggressively push an upsale. To the point they will literally talk over you!! 3) AND THIS IS THE WORST THING, if you call in & you don’t buy whatever they’re trying trying to upsale, they will thank you for calling & hang up without even fixing the problem. I was calling to report that myPhotoVault isn’t showing the correct limit. They couldn’t care any less. I’m honestly considering canceling the coverage & maybe even changing companies. This is plum ridiculous.
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