Technical/app issues
Theres no reason why I should be going back and forth between you and my bank because of a payment that I submitted on the due date, that you all are saying is not showing on your end because of an error, yet it is showing on my bank statement that it went through. You then tell me that I should have called once I received the error message…. I did in fact call. Multiple times. I called almost immediately after seeing the error message, not receiving a confirmation text from you like I normally would, but received a confirmation message from my bank stating that a transaction of $100 has been made at cricket wireless. There was an “error message” that caused updates on my account to be temporarily unavailable didnt even pop up until after making the payment and you all are saying to contact my bank so they can release the funds. Your fault yet youre saying my bank is holding the funds. And at this time youre saying for me to submit another $115 to activate my account. So you want me to pay an additional $100 on top of the $15 late fee that shouldnt even be on there because I am not late on payment. Im obviously frustrated. Do better cricket!
Show less
Response from developer
Oh, no! We are sorry to see that we only received a 1-star rating. Our goal is to work harder to provide a better experience. Please contact our Support Team on Twitter @cricketsupport or on Facebook at http://mycrick.it/3ca16bf0 for further assistance.
Worst wireless service and customer service!
I would not recommend cricket to anyone! The wireless coverage is horrible and getting in contact with customer service is even more difficult. The app also functions poorly and doesn’t load properly. My biggest issue is that I have been enrolled in autopay since I started using cricket. Apparently enrolling is autopay saves you money and it did save me $5 for awhile but then my autopay stopped working. Even though it’s on and I’m enrolled it never charges me the autopay amount instead it automatically suspends my service and then I have to pay close to $80 to restore it. This has been going on for months despite continually being enrolled in autopay. When I reach out to customer service they provide no help and offer no advice on how to fix the issue or remedy the issue. I’ve asked for a refund or if that’s not possible a partial credit to go towards my next bill and no response. I was told once they would discuss the possibility of a refund and never heard back from cricket customer service again after that. If I’m going to pay $80 I might as well change my service to Verizon or T-Mobile. Crickets service and coverage is horrible anyways. I will not be using cricket anymore and I won’t ever recommend it to anyone
Show less
Response from developer
We thank you for sharing your feedback with us. We are sorry to hear of your recent experience. Please feel free to reach out to us via Twitter @cricketsupport or on Facebook at http://mycrick.it/3ca16bf0 where we can assist you further.
Horrible customer service
I ordered a phone upgrade online unfortunately later to my knowledge I was on the same day my auto pay came out this caused a glitch in their system causing my order to freeze in pending. A week later they still could not resolve the freeze. They decided to cancel the order to resolve the freeze. Ok that is fine the issues me all the money (including the non refundable upgrade charges) that seamed great. Fast forward they froze my account suspended it due to the fact they are not allowed to refund said fees (my problem?) they caused this! So now they want the upgrade $25 back and a $15 reaction fee on top! I still need a phone and have to go into to the store pay another $25 upgrade fee. So I’m out $65 for their glitch?! It not even the money it’s the principle!! They caused all this, their glitch! Even tried a supervisor (Kevin) for him to say sorry this is rare but has happened I’m not authorized to refund fees. Seriously. What a joke. This is my first negative post in my life! And they deserve it! Note don’t make a purchase on your contract auto payment date you’ll get screwed and they DO NOT CARE!
Show less
Response from developer
Hi there, we would like to look into this issue further for you. Please reach out to our support team on Facebook (http://mycrick.it/3ca16bf0) or Twitter (@cricketsupport) with the details of your issue.