Worst experience ever
IF you want to ruin your day, waste your time and money feel free to use their service. Worst customer service ever and the most wicked people I have ever met in my life. This people deactivated my phone number and couldn’t réactivité it now I lost my phone number that I have been using for years and when I contacted the customer service they kept bringing me in circles doing the same thing over and over again without fixing anything , they blocked my number can’t reach out to them again, the last agent I talked to hang up on me while I was trying to explain to him my experience. It’s a very long sad and disappointing story to be short just save your money and time they’re are better services out there that would love you to be part of their company, not this one they have become too rich to care about their customers.
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Terrible app
It used to work great for me. It no longer accepts Face ID and every time I sign in with my password it tells me the password is incorrect when I know it’s not. So if I change my password and then try to use it the next day it tells me the same thing and so I’m constantly changing my password. Also it takes literally a half an hour to get the email with the link to reset the password. Please improve this app so I can continue giving my business. Thank you.
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Mobile app not good
I had to update my credit card information because I have a new credit card. Trying to get into my account was useless. I forgot my password and 3 times I entered my email address to receive the password and 3 times I did not get an email from SimpleMobile. Then when I was able to start a chat session, there was no way for me to respond. Normally a box would open for me to text my message, but not on your app. Then I called you and the agent I spoke with was not talking clearly and I could not understand half of what she was saying. I asked her to send me the instructions to reset your app and she hung up. Thanks.
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