Worst experience ever
IF you want to ruin your day, waste your time and money feel free to use their service. Worst customer service ever and the most wicked people I have ever met in my life. This people deactivated my phone number and couldn’t réactivité it now I lost my phone number that I have been using for years and when I contacted the customer service they kept bringing me in circles doing the same thing over and over again without fixing anything , they blocked my number can’t reach out to them again, the last agent I talked to hang up on me while I was trying to explain to him my experience. It’s a very long sad and disappointing story to be short just save your money and time they’re are better services out there that would love you to be part of their company, not this one they have become too rich to care about their customers.
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Terrible app
It used to work great for me. It no longer accepts Face ID and every time I sign in with my password it tells me the password is incorrect when I know it’s not. So if I change my password and then try to use it the next day it tells me the same thing and so I’m constantly changing my password. Also it takes literally a half an hour to get the email with the link to reset the password. Please improve this app so I can continue giving my business. Thank you.
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Mobile app not good
I had to update my credit card information because I have a new credit card. Trying to get into my account was useless. I forgot my password and 3 times I entered my email address to receive the password and 3 times I did not get an email from SimpleMobile. Then when I was able to start a chat session, there was no way for me to respond. Normally a box would open for me to text my message, but not on your app. Then I called you and the agent I spoke with was not talking clearly and I could not understand half of what she was saying. I asked her to send me the instructions to reset your app and she hung up. Thanks.
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Well rounded service provider
I am new yo simple mobile and I am extremely happy with the service that they provide and the prices are great I have no complaints. Let’s no forget the point system where you can gain points to purchase add ons and what not as I stated great service all around prices, service, plans,etc…
Review
I want to say first off this reward program is the most resourceful and also helpful idea ever to be thought up and for me to be here apart of it I want to thank you for help when it’s needed from the community because everyone has bumps in the road at times and hard times seems to find everyone in life so I wanna thank you for not just me but for this community.
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Time for new provider
Customer service is ok. Switching to Verizon, not so great. I have more dead spots for cell service than before. Also don’t waste your time with trying to win reward points. Ever since I added a new line, all I win is “try again tomorrow “!
Nothing simple about it
I normally have a hard to paying my bill with these guys, there 611 number is completely automated, so I downloaded the app put my card in they charged me I have screenshots but it doesn’t show on there end now my phone off they asking me to pay again with no reimbursement from the first payment the stole from me. I hate it here, update I switch to another service provider and still no refund don’t trust these crooks please
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Review
I have been with this company for 9 years, and it is very good, but a month ago I received a message from them saying that we have become part of the Verizon family, so you will be transferred to this company, and since I was transferred to it, I suffer from weakness and interruption of the Internet, so that I cannot open any app or communicate via WhatsApp I contacted the customer Service to fix the problem to no avail, knowing that I have friends who have not been transferred to another company .
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Great service
I love reward points in simple mobile and service is great
WORST COSTUMER SERVICE
I’ve been having a recurrent problem for the past 2 months and have gotten in touch with 8 different agents, nobody can seem to fix the issue and they keep giving me the same answers, that they will call me back and I haven’t received a single call from them.
I’m tired so I had to cancel the service and get another company that’s way better. Don’t recommend it, there are better and even cheaper options out there that really value the costumer.
I’m tired so I had to cancel the service and get another company that’s way better. Don’t recommend it, there are better and even cheaper options out there that really value the costumer.
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