Leave a Review SIMPLE Mobile My Account
Mobile app not good
I had to update my credit card information because I have a new credit card. Trying to get into my account was useless. I forgot my password and 3 times I entered my email address to receive the password and 3 times I did not get an email from SimpleMobile. Then when I was able to start a chat session, there was no way for me to respond. Normally a box would open for me to text my message, but not on your app. Then I called you and the agent I spoke with was not talking clearly and I could not understand half of what she was saying. I asked her to send me the instructions to reset your app and she hung up. Thanks.Show lessBart in RPB
Well rounded service provider
I am new yo simple mobile and I am extremely happy with the service that they provide and the prices are great I have no complaints. Let’s no forget the point system where you can gain points to purchase add ons and what not as I stated great service all around prices, service, plans,etc…HighRisk-Pat
Review
I want to say first off this reward program is the most resourceful and also helpful idea ever to be thought up and for me to be here apart of it I want to thank you for help when it’s needed from the community because everyone has bumps in the road at times and hard times seems to find everyone in life so I wanna thank you for not just me but for this community.Show lessIamhim317
Time for new provider
Customer service is ok. Switching to Verizon, not so great. I have more dead spots for cell service than before. Also don’t waste your time with trying to win reward points. Ever since I added a new line, all I win is “try again tomorrow “!Bubba no like
Nothing simple about it
I normally have a hard to paying my bill with these guys, there 611 number is completely automated, so I downloaded the app put my card in they charged me I have screenshots but it doesn’t show on there end now my phone off they asking me to pay again with no reimbursement from the first payment the stole from me. I hate it here, update I switch to another service provider and still no refund don’t trust these crooks pleaseShow lessxx vgjbvcxf
Review
I have been with this company for 9 years, and it is very good, but a month ago I received a message from them saying that we have become part of the Verizon family, so you will be transferred to this company, and since I was transferred to it, I suffer from weakness and interruption of the Internet, so that I cannot open any app or communicate via WhatsApp I contacted the customer Service to fix the problem to no avail, knowing that I have friends who have not been transferred to another company .Show lessSamer Azawi
Great service
I love reward points in simple mobile and service is greatNehru P
WORST COSTUMER SERVICE
I’ve been having a recurrent problem for the past 2 months and have gotten in touch with 8 different agents, nobody can seem to fix the issue and they keep giving me the same answers, that they will call me back and I haven’t received a single call from them.
I’m tired so I had to cancel the service and get another company that’s way better. Don’t recommend it, there are better and even cheaper options out there that really value the costumer.Show lessDanielarojasc
Comment
I have a problem with my account I started out paying 30 bucks for my service all of a sudden I go to pay my bill its 54 dollars I call the guy tells me I have two lines i tell him no I don’t how is it that all of a sudden I have two lines without me knowing it he could not explain and didn’t try he said he couldn’t give me any information about my account and I could not speak with his supervisor he did not give me any kind of way to resolve this problem so I call back hoping to speak with someone else and this guy removed the other line that was put on my account without me knowing l would like to speak with a supervisor because there’s other issues. FlorenceShow lessdon't like my comment huh
Spray business now
I have used Simple Mobile for 11 years with no problems before. now it is owned by Verizon and in just a week I have had many problems until today my phone lost all signal. after more than 5 hours trying again and again with 7 different agents and in the end one of them tells me that to solve my problems I should get a phone from Verizon. 5 hours wasted to finally force me to buy one of their cell phones. Today is my last day with simple MobileShow lessYumy_Chulita
