Major UX flaws for credit card payments
If a customer selects “Credit or Debit Card” as payment method, the pre-populated amount that is due doesn’t get carried over to thd next screen and the amount defaults to $0.00, with no way to remember what exactly was due, other than going back, copying the amount, and starting over.
Previous iterations of the app had at least offered something like “copy amount due” into clipboard, as a workaround for the inability to continue with correct $ due values on the 3rd party payment site.
Copy-pasting the value from clipboard manually includes the “$” sign, which prompts an error message until it’s removed through another edit.
Once the credit card payment is complete and CONFIRMED, the customer gets directed back to the app, which still shows the amount as UNPAID with no indication that a payment has been made!!
Having a payment experience that doesn’t reflect the actual $0 due balance after payment - or at least update to “payment pending” - is incredibly misleading. Two stars only because the rest of the app has improved significantly since a couple of years ago.
Previous iterations of the app had at least offered something like “copy amount due” into clipboard, as a workaround for the inability to continue with correct $ due values on the 3rd party payment site.
Copy-pasting the value from clipboard manually includes the “$” sign, which prompts an error message until it’s removed through another edit.
Once the credit card payment is complete and CONFIRMED, the customer gets directed back to the app, which still shows the amount as UNPAID with no indication that a payment has been made!!
Having a payment experience that doesn’t reflect the actual $0 due balance after payment - or at least update to “payment pending” - is incredibly misleading. Two stars only because the rest of the app has improved significantly since a couple of years ago.
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The worst company in America
I had smart meters put in six years ago. Since then, my bill has either doubled or tripled each month. I have gotten notifications to alert my tenants, even though I live in a single-family home.
I have called at least 50 times and asked for my bills from 2016 on I still have not received one.
My usage in my home instead of a small apartment building. I have tried to exhaust every option with ConEd to no avail.
I will be contacting an attorney. I will be finally complaint with a all the governing bodies and I will be calling this governmental agencies to make sure that this system is remedied.
I have called at least 50 times and asked for my bills from 2016 on I still have not received one.
My usage in my home instead of a small apartment building. I have tried to exhaust every option with ConEd to no avail.
I will be contacting an attorney. I will be finally complaint with a all the governing bodies and I will be calling this governmental agencies to make sure that this system is remedied.
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Please invest in web experience
Mobile experience great, web not so much. I can no longer view pdf history. The auto pay feature didn’t work when I first set it up. My gas balance was zero for four months, then all of a sudden got charged.
It’s clear there is a lack of priority in the fundamentals. I don’t want to use mobile to mange my finances.
It’s clear there is a lack of priority in the fundamentals. I don’t want to use mobile to mange my finances.
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