All of a Sudden
I've had spectrum for two years, and my family has used it forever. Never had any issues until we were going to switch the account to my husbands. The rep called me, just asked if i was okay with him having an account and then shut down my internet without clarifying what was going to happen. I was going to have no internet for 3 weeks but still be expected to pay the bill? They shut off my internet completely, despite my husband telling them he didn't want to activate an account? when i called back to get it situated they were going to up my monthly by $20 and then charge me a $30 service fee, all while passing me back and forth between billing and sales. when i finally got ahold of a "Lead" he told me that everything i knew about the process was wrong. next my bill said $66 and then was overdue and i called back bc the dates weren't matching up and the lady said it should be fine and to let it rollover to the next cycle. And of course today i log in because my internet isn't working with a bill of $180. Not to mention the payment didn't go through because my payment method was our checking account and now the app is saying they don't support that? This whole company is a disaster. I want my money back and to be rid of this. Absolutely ridiculous.
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Spectrum Cable TV WiFi The Right Choice
Excellent Service a customer for
Two factor!
This is an update to my review below, I signed in to the app today and it asked me to verify that it was me but I don’t believe this is two factor. So maybe I was wrong about the two factor being present but we really need this security feature. I just signed in on the browser and I did not need to verify my identity. I wish my spectrum had two factor because I don’t feel safe and secure that someone isn’t hacking into my service because devices on my network are not working properly. Also why am I unable to remove a device from my network? I can pause it but I can’t remove it. And this has happened before but it was resolved, the button was there to remove a device but now it’s gone again. Other than these two issues the app is great.
“What happened to two factor? About a week ago I was able to use two factor, it seemed to come out if no where but I was so happy you all finally implemented some higher security because my TV and camera have both been hacked then an update happened I guess and now the two factor is gone. Can you please bring it back? Also when I I turn off my internet at night and then turn it back on my camera is taking longer to reconnect.”
“What happened to two factor? About a week ago I was able to use two factor, it seemed to come out if no where but I was so happy you all finally implemented some higher security because my TV and camera have both been hacked then an update happened I guess and now the two factor is gone. Can you please bring it back? Also when I I turn off my internet at night and then turn it back on my camera is taking longer to reconnect.”
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Response from developer
Thank you for taking the time to share your experience and provide us with this feedback. If you do need direct support, want to ask a question or provide additional feedback, please visit https://community.spectrum.net/discussions