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Spectrum is the ONLY bill collector that will NOT let you set up your OWN date to pay your monthly statement! It's ABSOLUTELY RIDICULOUS! Be late to those setting up with them. If you want to use them, great! But they not only just set my payment date for the 25th and left it as so without letting me change it from the beginning, they screwed me over so bad with my experience on getting set up with them. Because of THEIR mess up, I have been paying a ridiculous amount and we are extremely low income. I've tried to deal or bargain and even BEG with them, but no budge. I want to switch to Verizon so I can bundle with their service which is WAY cheaper, but the service in my area is spotty. Their customer service is lame as well, and they are the kind of people you speak to that literally hater their jobs. So, I'm stuck with horrible customer service and experience and overall rudeness, INSANE monthly bill on which I COMPLETELY got duped into a much better deal only to be taken away 4 months later because they f'd up, can't change (not was I even able to when I signed up (because it's the date of the month you do sign up) my auto pay date AT ALL, oh, and did I mention rude? Don't join with them before you REALLY dig deep and do your homework before agreeing to a single thing with them.Show lessDodgerBlueKaren
Developer Response
Thank you for taking the time to share your experience and provide us with this feedback. If you need direct support, want to ask a question or provide additional feedback, please visit and select “Ask a Question”. https://community.spectrum.net/discussions ^JFWorld Class
When I was shopping around for internet I was approached by a gentleman in Walmart and he was very knowledgeable as well as respectful concerning my current situation. Then after meeting with him I decided to call Spectrum directly just to verify all the information provided was correct. The sales person for Spectrum was kind at first; however, when I notified her that I had previously spoke with the representative at Walmart first, and that I felt he should get my commission, she hung up on me. I was very disappointed and disheartened by the situation. If it wasn’t for the first representative I would’ve never gave my business to Spectrum. Anthony, the first representative in Walmart, was very knowledgeable, kind, and professional. Then, Spectrum redeemed itself by sending out Keith, another kind, motivated, respectful, knowledgeable, what can I do to help representative. I was impressed, so impressed I personally sent him a thank you in regards to the professionalism he portrayed. I am grateful for both, Anthony and Keith, you both are the reason I am doing business with Spectrum. I would also like to thank Spectrum for the speed and reliability of your service. I depend upon it. Keep up the great work and better coach those that may need help. A very satisfied customer…VJShow less***VJ***
My Review:
Great to use if you use spectrum. It is easy to use and I recommend it if you use spectrum.Ilovemycatpurcy