All of a Sudden
I've had spectrum for two years, and my family has used it forever. Never had any issues until we were going to switch the account to my husbands. The rep called me, just asked if i was okay with him having an account and then shut down my internet without clarifying what was going to happen. I was going to have no internet for 3 weeks but still be expected to pay the bill? They shut off my internet completely, despite my husband telling them he didn't want to activate an account? when i called back to get it situated they were going to up my monthly by $20 and then charge me a $30 service fee, all while passing me back and forth between billing and sales. when i finally got ahold of a "Lead" he told me that everything i knew about the process was wrong. next my bill said $66 and then was overdue and i called back bc the dates weren't matching up and the lady said it should be fine and to let it rollover to the next cycle. And of course today i log in because my internet isn't working with a bill of $180. Not to mention the payment didn't go through because my payment method was our checking account and now the app is saying they don't support that? This whole company is a disaster. I want my money back and to be rid of this. Absolutely ridiculous.
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