Leave a Review SIMPLE Mobile My Account
On top of account information
The app is great as it is easy to take control of my account servicefifteenbillion
Best way out
I appreciate simple mobile very easy and have great plansmal maine
Don’t use your points if you leases a phone
I used my points that I worked long and hard to get but because I lease a phone through them and they use a service to collect the payment for my phone and for a service plan they are saying that I can’t use my points for a plan after fighting with them for hours over the phone to convince them that the plan never got used that I still had to pay cash. It was a huge head ache and I feel completely misled and disappointed with this whole company. I’m glad that I’m diligent and keep copies of receipts or I probably would not have gotten my points added back to my account but I can’t even use them so I don’t know what’s the fricking point in me having them. They told me well you can buy more data with them, well that’s great but I pay for unlimited data already sooo thanks for nothing!Show lessjenjen3869
Developer Response
Hi jenjen3869. We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Let's go over all the details and options together. Please chat with us using this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Katrina
