SIMPLE Mobile My Account User Reviews

SIMPLE Mobile My Account

Tracfone Wireless Inc.

Utilities

Productivity

Reviews Summary

Positive highlights

💰

This app hasAffordable plans and prices

🎁

This app hasReward points system to earn free service

📱

This app hasConvenient app for managing account and payments

🤝

This app hasGenerally good customer service experience

🔍

This app hasAbility to track data usage in app

🌐

This app hasReliable network coverage in most areas

Negative highlights

🔒

This app hasIssues with account access and password resets

📞

This app hasInconsistent and poor customer service in some cases

🔌

This app hasConnectivity problems and dropped calls in certain areas

🔄

This app hasDifficulty using reward points for certain plan types

🔍

This app hasLimited visibility into call history and usage details

🧠

This app hasConfusing policies around plan changes and add-ons

Top reviews

Most RecentHighest RatedLowest Rated

Simple Mobile

So far so good had the plan for a month just paid for a second

TGibson777

4 years ago

Points are great

Been a member for a year and I use the app almost everyday, maybe every other day on average, and I've earned enough points to redeem 3 free months of service.

Mike huckleberry

4 years ago

Good

Simple mobile has a good app and good service in general for the price. Haven’t really ran into issues

Neonyoyo

4 years ago

Grateful customer

Simple Mobil is simply spectacular. I love the points enabling extra data great prices , and most of all it’s not extra work it’s fun.

Maybe Johna

4 years ago

Phone reception

When I first started with the plain I was able to get reception all over the house and the back yard and garage and now it’s back to work I have to be steel in one room to keep from dropping calls and even then they still lose reception at least it’s cheaper than the other companies that do the same thing

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tomthumbrother

4 years ago

Response from developer

Hi tomthumbrother. We are sorry for the trouble that you have encountered. For us to assist you, please chat with us using this link http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Ramel

Worst and slow network

Worst and slow network .... I reuped my phone and till now my internet hasn’t been working.... text messages not going through... calls not going through.... really really bad network

@isaac315

4 years ago

M.E.R.

Have been with your service for a little over a year now . Thank you for your services. Support has been very helpful as have only a year ago switched from a flipphone and not too tech saavy...
Only dissappointment was... several months ago had purchased 3 $40 dollar reup pin cards to have back up in case we might be on lockdown but discovered that (because of the covid situation needed to use unlimited data for employment search...possible schooling... essential communications...etc)-am close to 60 yrs old----was not allowed to use any of that money on cards to make it the $50 plan....being locked in a $40 plan )$120 paid money )- reeeeaaalllyyy needed to be able to use it towards the $50 plan as no work coming through and unemplyment money coming in for me was very low ----
If money is spent on multiple cards it should be credit to next option on plan not locked in ...
These are confusing times . I hope all stay well and safe.
Again , other than having money frozen on reup cards ... have had decent experience with Simple Mobile. Thank you.

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T. Mel

4 years ago

Response from developer

Hi T. Mel. Our sincerest apologies for your bad experience and we want to make sure your concerns will be addressed today. To assist you, please click on this SIMPLE Mobile chat link http://bit.ly/2EETNDo or call 1-877-878-7908. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. ^April

Unable to login on app

Whether I enter my email or my phone number, then correct password, the login button doesn't respond at all. When I tried to activate and utilize touch id login, the password page appears for me to enter it; I did so, but again, login button does not respond.

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