App Update Failure
I use to really enjoy using this app, it was quick, simple and it worked but now, ever since the recent update, it no longer lets me login through the App. I can still log on the website with no problem but to log in through the app it just won’t work anymore. Very disappointing.
Honest review
Very convenient. Use it any time I pay more bills or have any phone issue
App is Great , Company has downgraded
ImVery disappointing I’ve been a simple mobile customer since 2013 and I haven’t had any issues until now it is 2021 and I’ve been using the app to pay for my monthly mobile bill. I have an iPhone so I’m able to have a hotspot added to this line and I’ve paid for my additional hotspot through the app but I am now having issues receiving my data. I just wish the company can do better in resolving this issue for me other than trying to help me troubleshoot my phone five and six times or either issue me a refund.
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10/10
I actually wasn’t going to write a review but, I just used my reward point for the first time and I got an entire month of data free. Now that was a great thing and actually made my day
The best way to recharge
I’ve been using this service for about 2 years and I don’t regret, keep doing your good service👍🏼
Convenient
I love using the app. If your phone is out of data and you are trying to purchase a data add on online it’s almost pointless. However if you have the app you can purchase the data add on loads faster with little to no internet and successfully complete the purchase all inside the app. Highly recommended and convenient.
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This was a great company until Tracfone got in the picture
This used to be the most underrated phone company in early 2010. I’ve had blackberrys, sidekicks, basic phones, androids, iPhones, and all types of other devices on Simple. Recently the service has been lackluster. It’s too slow to properly stream or do heavy browsing. Everyone is right, customer service isn’t the greatest and the value just isn’t there anymore. Sometimes I wonder how competitive Simple Mobile would be if they stayed independent? Or what they’d do to keep me as a customer since I’ve been here since basically day one.
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Keeps saying servers down
I can log in just find on a computer but on a mobile phone it says the connection or sever is down when that’s not true and I uninstalled the app and reinstalled it and it still does not work properly
BEWARE
I didn’t think it was possible for anyone to have worse customer service than Comcast, but congratulations Simple Mobile on pulling it off.
After my call ended poorly the agent proceeded to call my phone 6 times in a row berating me and screaming. Called back to talk to a supervisor and the agent refused to transfer me to anyone. Next level nightmare.
After my call ended poorly the agent proceeded to call my phone 6 times in a row berating me and screaming. Called back to talk to a supervisor and the agent refused to transfer me to anyone. Next level nightmare.
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Track Usage and Pay 1 Tap
I can keep track of my data usage and purchase additional data with just 1-2 taps. Extremely convenient. The reason why I did not rate 5 stars is because there is no way to view your call history like other phone providers have. I needed to locate a very important number from a month ago and it was basically impossible to do that.
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