Leave a Review T
Returning Customer
T Mobile was my first cellular phone service provider in 2005 as 25 year old fresh out of the Navy where I had prepaid. Having no credit, T Mobile approved me for a flip phone(Motorola Razor) and a basic plan ( I’m not sure if smartphones were a thing yet), after 6 years of T Mobile I bounced around to eventually every carrier for the next 13 years. Having tried every carrier for atleast 2 or three years each, I recently saw an opportunity to come back to T Mobile(after 13 years). I am certain that T Mobile has always had the best customer service which only got better just like their selection of phones, additional perks included in their service( like AAA, Netflix, as well as discounts for everything; things that I actually use), and all for a price that doesn’t leave me feeling ripped off every month. Also, as a truck driver (18-wheeler) I can assure you that T Mobile has coverage area as good as any out there.Show lessymxb Dizzle
Time to part ways
t this company does is provide for consumers. In my home state, we have seen a significant decline in service both in the arena of support and infrastructure. My business and personal mobile service has suffered due to the latency, lack of adequate publicized service coverage, and technical resolutions. All the while my bill continues to creep up in administrative fees. Despite there being no changes to usage, no purchase, and no downloads. I’ve spoken with many technical support reps and had far too many service tickets open to address the reported issues. Unfortunately, nothing has changed. There is no benefit to being a long-term customer with this company. No perks, special exclusive offers. Just another dope funneling money consistently into the pockets of millionaires who can care less about the customers or the customer experience. But that’s the way of capitalism. At this point, I’m convinced that T-Mobile cannot offer customers solutions that are viable in my service area. I now understand why the number of T-Mobile wireless customers in my area continue to decline (per reported stats). I’m a firm believer in brand loyalty, but this level of loyalty has turned into abuse of my confidence and pocket. We shall soon part ways. It is a shame.Show lessHonest_Delivery
Love with Exceptions
I had AT&T for many years. I was unsatisfied with them, especially when it came to international travel. An IT guy who is a friend and travels internationally recommended T-Mobile. I’ve now had T-Mobile for 2 years. I was extremely happy with T-Mobile initially. I highly recommend them for folks traveling internationally. T-Mobile makes travel easy and seamless. They also have nice perks for customers. The 2 bugaboos that I have with them now are:
1. T-Mobile no longer offers a discount for autopay using any standard credit card.
2. I used to have good cell coverage both with AT&T and T-Mobile at Redwood Canyon Golf Course in the SF Bay Area. For the past year, the T-Mobile coverage there has been atrocious! I have no coverage indoors and 0-2 bars outdoors there. Everyone else with other carriers have decent coverage both indoors and out. We have complained to the T-Mobile helpline, we have complained to T-Mobile personnel that we see at public gatherings, we’ve complained in stores, but no one cares and no one’s doing anything about it. We want this fixed!! If T-Mobile ever hears us and fixes this issue, I will revise my review.Show lessisnuzn