Not enough features
WM app doesn’t have a feature to get in touch with them or submit an easy ticket. They had a phone customer service line before but now everything is through online support. The problem is the online support does not work - your in “queue” for hours without any help because it refreshes and ends up kicking you out of the chat just to do it again. I gave up. The app doesn’t even have a way to submit ticket either, you have to go online on the web to get help.
Our trash pick up date changed due to the holidays which was normal (we’ve been with WM for 3 years) but they postponed the pick up another week - They were supposed to come on 11/30 then they pushed it to 12/6. The problem is, they skipped us which meant we had TRIPLE the trash by the next pick up date of 12/11. It was frustrating because the app doesn’t help nor does their online chat feature work. It’s frustrating.
Needless to say, I think the app needs to improve if WM wants to only have customer support online. It would be nice if they had an option in the app to schedule another pick up if the garbage truck driver skipped us. Maybe a process where you take a picture for proof and they come based on that ticket? I don’t know but I don’t really don’t leave reviews like this but the experience was just horrible. Well likely look into a different service after the new year.
Our trash pick up date changed due to the holidays which was normal (we’ve been with WM for 3 years) but they postponed the pick up another week - They were supposed to come on 11/30 then they pushed it to 12/6. The problem is, they skipped us which meant we had TRIPLE the trash by the next pick up date of 12/11. It was frustrating because the app doesn’t help nor does their online chat feature work. It’s frustrating.
Needless to say, I think the app needs to improve if WM wants to only have customer support online. It would be nice if they had an option in the app to schedule another pick up if the garbage truck driver skipped us. Maybe a process where you take a picture for proof and they come based on that ticket? I don’t know but I don’t really don’t leave reviews like this but the experience was just horrible. Well likely look into a different service after the new year.
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