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Your company is literal garbage
I just had to manually pay my bill for this month and last because your new autopay system screwed up and never made it’s scheduled payment. For that I got to pay a 2 dollar convenience fee because of your technical issues. When I tried to get it resolved with your customer service, they did nothing other than waste my time (heaven forbid the people you speak to on the phone be empowered to do something to help). If I’m taking time to speak to somebody the phone and you’re calling me back after I submit a customer service request then put me on the phone with somebody that isn’t going to send me to your automated system. When I went through the chat the customer service rep told me this was a known issue, why didn’t you bother to tell any of your customers?
Why didn’t you bother to make some type of information available for customers to find out what they should do if affected by said issue and how to resolve it? Why do you expect customers to fix your company’s screwups and do your work? Maybe I can give you my phone number and when it’s time for my garbage and recycling to be picked up I can go ahead and load it in the truck for you myself.
So I’ll go ahead and reiterate your company is garbage, I’m sure there are nice people who work there but as an entity your company is garbage. Your customer support is garbage, your IT system is garbage, and it kills me that I have to send you money each month.Show lessAngry Customer #999999
Out of control price hikes
The price for service has gotten completely out of control. I have heard multiple neighbors say the exact same thing. We have been informed by the county that there could be a possible change in companies coming, and I am looking forward to it. I had no problem with Waste Management until these out of control price hikes started. The other consistent complaint that we have is how they would literally dump garbage on our street and never even get out of the truck to pick it up. The trucks leak hydraulic fluid and have for years. Our private road is completely stained with it. This is the type of service we get and they continue to up our price.Show lessCortland Ave
Horrible customer service
I’ve been on the phone for one hour nobody is available to answer my inquires. The amount of money we pay increase every 6 months. I have the smallest trash bin, and the price is more that the regular bin. I’m very tired of the unprofessional customer service. I can’t wait another company will take over. I’ve on hold now for one hour and 20 minutes as their app does not allow me to make a payment on line because it says I have to link my account which I already linked 8 years ago. You need to do a better job to take care of your customers. The pick up track comes on different times every week so we need to guess when we need to put out the trash. Unprofessional and they don’t even care to be green . I saw a track put my recycled trash with the regular trash. Horrible customer service.Show lessHealinglove