Worst customer service
This company has the worst form of customer
Service , good luck in actually talking to someone , their My Frontier app doesn’t even let you register , constantly says “technical error on their end” … their options to speak to a person are limited and don’t direct you to help resolve the issue , instead you will wind up in technical support or another department… when you do speak with someone , you will get bounced around bcuz no one is actually set to solve your problem … I nearly cancelled my service before it started as I had to beg to get the installation process initiated … when I tried their recommendation of My Frontier app to make a payment , the app don’t work … now I’m on hold for over one hour to fix this app issues , … the hot line says “press one for a call back without losing your place” so I do , and each time it don’t work and my wait gets longer by 5 mins each time I try this option …. Their internet is great but at this point their service is too poor to bear …
Service , good luck in actually talking to someone , their My Frontier app doesn’t even let you register , constantly says “technical error on their end” … their options to speak to a person are limited and don’t direct you to help resolve the issue , instead you will wind up in technical support or another department… when you do speak with someone , you will get bounced around bcuz no one is actually set to solve your problem … I nearly cancelled my service before it started as I had to beg to get the installation process initiated … when I tried their recommendation of My Frontier app to make a payment , the app don’t work … now I’m on hold for over one hour to fix this app issues , … the hot line says “press one for a call back without losing your place” so I do , and each time it don’t work and my wait gets longer by 5 mins each time I try this option …. Their internet is great but at this point their service is too poor to bear …
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Response from developer
We sincerely apologize for the troubles you've had with MyFrontier app. We'd be happy to take a look into this for you, please send your account number and a detailed description of the issue (with any screenshots) to our app support team at appsupport@ftr.com. Thank you.
Your Rural Internet Service is Garbage
My internet has been down for a week. Two technicians came out yesterday and changed the box outside and said that would fix the problem. They never came inside, never checked the modem or inside lines. My internet still isn’t working. I contacted frontier today through the chat feature on the mobile app. The representative told me the issue was due to bottlencking (congested lines due to multiple customers logging in at the same time). I was basically told there was nothing that could be done but rest assured frontier continues to investigate and and upgrade they system daily. When I asked for a technician to come out, the representative literally said, well if you continue to insist that a technician come out I will schedule your appointment. Now I’m waiting until Friday after already waiting a week for the first technician to come out who didn’t fix the problem. However you will continue to bill me and take my money despite the fact that you can’t offer me the service you promise that I pay for. This is absolutely ridiculous!
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Response from developer
Hi, we apologize for any issue you might be having! Could you send us details of what you are experiencing to our customer support email at appsupport@ftr.com along with your account number? We'll get you up and running.
Jeffrey Messman, Seminole, Florida
Your installer, Jeffrey “Messy” Messman, saved my life, figuratively not literally, I woke up this morning to discover I had lost my Internet connection. I called your customer support line and a nice lady, “Erica”, explained that your remote diagnostics indicated that I needed a service call, with the first opportunity being in four days. It’s the holidays and we have visiting (we stream all our TV), and I run my business from home. So you can see I was desperate to re-establish Internet service as soon as possible. Initially I couldn’t find the number for customer support so I called Jeff’s number (which I had on file) and left a voicemail asking for the customer support number. Jeff was kind enough to call back and I explained why I had called him, adding that I had been able to reach customer support and I wouldn’t have service for four days. I expected that to be the end of it but Jeff stayed on the line and patiently walked me through some diagnostics which revealed that I inadvertently turned off the external power to your system INSTEAD of our Hanukkah lights! If it wasn’t for Jeff we would have waited four days for a service rep to point out I’m a nudnik. Thank you Frontier for hiring dedicated people like Jeffrey Messman!
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Response from developer
Thanks for your review! If you have any questions, please contact us at appsupport@ftr.com.