MyFrontier

MyFrontier

Frontier Self-service Tool

Business
Utilities
59 reviews
⭐️4.5 / 5
Rating
🙌70K
Ratings
📼7 scs
Content
📦~ in 2 weeks
Updates frequency
🗣❌ unsupported
Your locale

All Versions of MyFrontier

4.15.0

June 27, 2024

• Users can now get product recommendations for a personalized shopping experience. • Ability to link multiple billing accounts. • Bug fixes and performance enhancements.
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4.14.1

June 10, 2024

• Performance enhancements and bug fixes.

4.14.0

June 6, 2024

• Redesigned support section to provide in-app content and tools. • Enhancements to our sales flows to include more users and products. • Ability for new customers to sign up for auto pay while awaiting installation. • Performance enhancements and bug fixes.
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4.13.4

May 15, 2024

• Added an additional touchpoint to easily upgrade your speed plan. • Customers can now access relevant content instantly from external links. • Performance enhancements and bug fixes.
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4.13.3

May 9, 2024

• Bug fixes and performance improvements.

4.13.2

April 29, 2024

• Bug fixes and performance improvements.

4.13.1

April 4, 2024

• Eligible customers can now upgrade their internet speed plans in the app. • Enhancements to our billing experience. • Bug fixes and performance improvements.
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4.13.0

March 20, 2024

• Eligible customers can now upgrade their internet speed plans in the app. • TV customers can now purchase additional and/or replacement remotes for their services. • Enhancements to our billing experience. • Bug fixes and performance improvements.
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4.12.0

February 22, 2024

• We’ve overhauled our billing experience to make it easier for customers to view and pay bills in the app. • Our home screen just got smarter by highlighting the most important alerts and actions needed for each user. • Customers can now add Identity Protection services to their plan. • Performance enhancements and bug fixes.
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4.11.0

February 6, 2024

• Added an additional touchpoint to easily add Whole Home WiFi • Performance improvements and bug fixes
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Price History of MyFrontier

Description of MyFrontier

Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips. The app is a must-have for customers of: - Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite) - Frontier TV Services - Frontier Voice Services Do more with your account from your smartphone or tablet with these easy-to-use tools and features. Services: - Get personalized rewards, discounts and offers - Manage your Frontier services - Upgrade your plan with add-ons and higher speeds Billing and Payments: - Make a one-time payment - Set up Auto Pay - Sign up for Paperless Billing - View billing and payment history - Compare current and past statements Troubleshooting: - Check for outages - Track your orders and trouble tickets - Reboot your gateway or TV Set-top box - Get 24/7 help with our virtual assistant Account Settings: - Easily reset your password - Control your notifications preferences - Add contact information Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.
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MyFrontier: FAQ

Does MyFrontier offer an iPad version?

Yes, MyFrontier is optimized for iPad devices.
Frontier Communications Corporation released the MyFrontier app.
MyFrontier requires iOS 12.0 or later.
Users have overwhelmingly positive things to say about MyFrontier, as evidenced by its stellar rating of 4.5 out of 5.
The App Category Of The Myfrontier App Is Utilities.
4.15.0 is the newest version of MyFrontier.
The latest update for MyFrontier was released on June 30, 2024.
The app was initially released on February 5, 2023.
Designed for children, contains no adult material.
Currently, the MyFrontier app supports the following languages: English.
Unfortunately, MyFrontier is not on Apple Arcade.
Unfortunately, MyFrontier does not provide opportunities for in-app purchases.
No, MyFrontier does not offer compatibility with Apple Vision Pro.

Screenshots of MyFrontier

MyFrontier screenshot #1 for iPhone
MyFrontier screenshot #2 for iPhone
MyFrontier screenshot #3 for iPhone
MyFrontier screenshot #4 for iPhone
MyFrontier screenshot #5 for iPhone
MyFrontier screenshot #6 for iPhone
MyFrontier screenshot #7 for iPhone
iphone
ipad

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Reviews of MyFrontier

  • Your Rural Internet Service is Garbage

    My internet has been down for a week. Two technicians came out yesterday and changed the box outside and said that would fix the problem. They never came inside, never checked the modem or inside lines. My internet still isn’t working. I contacted frontier today through the chat feature on the mobile app. The representative told me the issue was due to bottlencking (congested lines due to multiple customers logging in at the same time). I was basically told there was nothing that could be done but rest assured frontier continues to investigate and and upgrade they system daily. When I asked for a technician to come out, the representative literally said, well if you continue to insist that a technician come out I will schedule your appointment. Now I’m waiting until Friday after already waiting a week for the first technician to come out who didn’t fix the problem. However you will continue to bill me and take my money despite the fact that you can’t offer me the service you promise that I pay for. This is absolutely ridiculous!
    Lissa0514Lissa0514

    Developer Response

    Hi, we apologize for any issue you might be having! Could you send us details of what you are experiencing to our customer support email at appsupport@ftr.com along with your account number? We'll get you up and running.

  • Jeffrey Messman, Seminole, Florida

    Your installer, Jeffrey “Messy” Messman, saved my life, figuratively not literally, I woke up this morning to discover I had lost my Internet connection. I called your customer support line and a nice lady, “Erica”, explained that your remote diagnostics indicated that I needed a service call, with the first opportunity being in four days. It’s the holidays and we have visiting (we stream all our TV), and I run my business from home. So you can see I was desperate to re-establish Internet service as soon as possible. Initially I couldn’t find the number for customer support so I called Jeff’s number (which I had on file) and left a voicemail asking for the customer support number. Jeff was kind enough to call back and I explained why I had called him, adding that I had been able to reach customer support and I wouldn’t have service for four days. I expected that to be the end of it but Jeff stayed on the line and patiently walked me through some diagnostics which revealed that I inadvertently turned off the external power to your system INSTEAD of our Hanukkah lights! If it wasn’t for Jeff we would have waited four days for a service rep to point out I’m a nudnik. Thank you Frontier for hiring dedicated people like Jeffrey Messman!
    marcredshawmarcredshaw

    Developer Response

    Thanks for your review! If you have any questions, please contact us at appsupport@ftr.com.

  • Best Decision switching from cox to Frontier

    I had Cox for 2 years paying $140 a month for WiFi and house phone. The WiFi crashed every couple days and sometimes multiple times a day. There was always outages in the are as well. And they only credited me for the constant crashes and outages when I called to complain about it. 2x I had a technician come out and see what the issue was, they even replaced the modem and everything but no avail. 4 months ago I stopped being lazy about not wanting to have to switch and since I did switch to frontier I havnt had 1 outage or crashes or any issues at all. And to top it all I only pay $50 a month for the exact same things I had with cox but faster and more service and speed.
    Shoulda been stopped with the lazy “ugh I don’t wna have to call and switch and change everything“ attitude
    Ye1hsaYe1hsa
See 56 more reviews
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