Thank You For Your Product
Update: Unfortunately , after using this VPN for a few months, I discovered that hackers use it quite often as a back door. It only hide my location from those who are not near me physically.
Response from developer
That doesn't sound right at all. Using a VPN connection will not affect your login credentials for other apps or services used on your device. We take data security very seriously. Access to our infrastructure and Secure Core servers is tightly controlled. Proton VPN does not log, has a transparency report, is based in Switzerland, and operates in a more trustworthy manner compared to most VPNs. It is also fully open-source and independently audited. More details can be found at https://protonvpn.com/blog/is-protonvpn-trustworthy. For users with heightened security needs, it is possible to optionally: I) enable 2FA on account access; II) enable login history so that suspicious login attempts can be tracked; III) remove the linked recovery email; IV) pay anonymously with cash or Bitcoin. With the above in mind, if you have any information that your device has been compromised by someone, or was unlawfully breached, we suggest you relay this information to the proper authorities and ask for their assistance. Lastly, you can check out our threat model at https://protonvpn.com/blog/threat-model to learn more about the threats a VPN is designed to guard against, as well as the threats a VPN cannot counter.
Average to annoying
Update: I reported my issues to ProtonVPN.
One recurring problem with ProtonVPN is its failure to reconnect when I move around the house, especially when switching from my main WiFi hub to a range extender (both using the same WiFi network). Additionally, when I leave home, ProtonVPN doesn’t always automatically switch to 5G.
Sometimes, turning ProtonVPN off and on solves the problem, but often, I also have to reset the WiFi on my iPhone or iPad to get it working again.
Other issues: within the first 30 seconds of connecting, I can’t access the App Store, and Apple News only loads an offline version. And when everything says it’s working (full WiFi signal and connected to vpn). The VPN stalls and requires a restart.
Response from developer
We're sorry to hear about these issues. Since you've already reported them to the team, would you mind sharing your ticket number with us here? We'd be more than happy to check on your report and keep track of your case internally.
Pretty good
Response from developer
Thank you for your review. The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server, or you can upgrade to connect to a specific server (https://protonvpn.com/pricing).