Feedback
With all the streaming services out there it seems like we are paying an awful lot every month. We have been customers for decades in multiple states. The equipment charge is really irritating in that it never ends—in the past, at some point you own the equipment—it seems like major unjust enrichment to pay what the equipment would cost several times over and still not own it. We love the Hopper and the Joey but come on! With all the other options out there I would think Dish would do a lot more to reward long-standing customers—a foreseeable end to paying for the equipment would be a start. It also really irritates me that you offer better deals and programs for NEW customers with whom you have no established relationships instead of valuing the established customers who have been your bread and butter and have stuck with you thru the price hikes and everything else.
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Never again
I was a 5 year subscriber who was mostly satisfied. I called one day to get my bill lowered and was talked into a new 24 month contract in exchange for some minor little bill credits. Better than nothing I suppose, right? Well...just a few days to couple of weeks later, they pulled our NBC off the air due to one of their ever present contract disputes. We endured the loss of NBC for over three weeks until my wife had enough. This was a deal breaker for us and we opted to try a streaming service (which I wish we had done years ago). Because I had been roped into another 2 year contract, they are now charging me $230 to break the contract-- after only receiving *ONE* little bill credit and DESPITE having satisfied my original contract obligation from 2018 long ago. I sincerely hope more and more people continue to cut the cord and put these greedy crooks out of business. Dish Network, make a copy of my bill and post it on your wall because it's the last penny you will ever see of mine. To others looking for cable service, take heed at the kind of company you are dealing with.
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Upset and Disappointed
I have been a customer for many years. It seems like dish net work has been having many issues that customers are having to pay for. My bill goes up and down. Channels are taken away put back taken away again. You couldn’t even get through to a live person or even on the website. Your whole times are ridiculous on the phone and through chat. You’re put on hold during the wait time for almost 40 minutes to an hour and then disconnect it and then you have to start all over again. For the prices you would expect better service. And it’s not like it’s the best channels. and you wonder why you lose customers. I wonder if Mr. Charles McKay knows what’s going on. Maybe next time I should email corporate. And speak to them about my bill.
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