Leave a Review Entergy
Latest version no longer showing daily use
Review Update to app after most recent update 3.41.0: Not only have they still not fixed any of the issues below this app is degrading. The monthly view leaves blanks everywhere, annual billing cycle view has 2 entires for every month, and the usage view shows y’all owe me a credit for every day (yeah like that’s ever going to happen). Maybe someone in whatever entity codes this App should actually be a customer of Entergy to see how thoroughly useless this App is.
Prior review: Since the update to 3.24.0 the daily usage graph and individual hourly breakdown is totally blank for the days since installing it. The projected bill continues to change but there’s no way now of seeing usage. Updated after developer response: That kind of makes it totally useless if we can’t see the information we are seeking. Especially at a time when energy costs are through the roof and customers are encountering historic high billing. Combine that with the fact the figure shown as total to date consumed in this billing period on the estimate is drastically different from what I calculate it will be when subtracting last month’s meter reading (as visible on my bill) from the current total visible on the meter and I obviously will have yet another surprise massive bill. The PSC needs to appoint oversight to get this mess under control.Show lessrrrrbbb
Developer Response
We're sorry you were having trouble with the app and believe we have addressed the issue. Thank you for your patience.App is as good as Entergy
*This app is often down “for maintenance.” It Entergy actually did that much maintenance, the app would work.
*Entergy has no idea what customers are connected to what lines. Sometimes the app will say that my power is out when it’s not. Sometimes it says that I have power when I don’t. This is a safety issue.
*The bill projection should be updated multiple times a day, but it usually goes a week without being updated. That makes it completely useless, just like Entergy.
The worst part is that Entergy has a monopoly in New Orleans. I would NEVER choose Entergy, if I had a choice.Show lessPartyLady09
Developer Response
Hi PartyLady09, we’re sorry to hear you’re having trouble with the mobile app. If you’d like assistance, please contact us at mobileapp@entergy.com and provide your name and account information. We’ll be more than happy to help you troubleshoot the issue.Always works for me!
This app has come a long way! It always works very well for me. Just a suggestion. When customers unenroll from level billing a warning box asking if you are sure should pop up and explain you will be responsible for extra charges that were saved over the years and that you can’t enroll again for six months and ask if you wish to proceed.Show lessSammiepattie
Developer Response
Thank you for the positive feedback.