Bad customer service and experience with ATT
This is no better than their customer service support team or salesman. ATT will tell you when you sign up that it is so easy to move when you have their service. NO IT AS BEEN A HORRIBLE EXPERIENCE AND I AM STILL PAYING FOR SERVICE THAT I HAVE USE IN ALMOST 6 MONTHS!!!!! I have called many times trying to cancel the service and I have been transferred around to multiple departments and no one can help me cancel the service. WOW!!!! Please fix this app to be able to cancel service or maybe set up a moving order to a new address. THIS IS NOT CUSTOMER FRIENDLY NOR IS IT EASY TO TRANSFER SERVICE TO A NEW ADDRESS!!!! Please be honest with your customer. I was going to move my cell phone service to ATT from US cellular service, but this whole situation has been so HORRIBLE BAD that I have changed my mind. At least US cellular service is customer friendly and not impossible to get changes made I can call them and they handle it. I have reached out to ATT for someone who can help assist me with this issue and NO ONE HAS BEEN ABLE TO HELP THAT THIS. I am beginning to feel like they do this on purpose to get more money from their customers. I REALLY WISH THAT SOMEONE WOULD HAVE WARNED ME ABOUT THIS SO I WOULD HAVE NEVER SIGNED UP FOR ATT SERVICE ATT ALL . So if anyone from ATT wants help make this right please contact me on the email address that you have on file. Sincerely a very unhappy customer Cathie
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Clunky and Glitchy
Rarely use the app but when I have needed to use it or simply want to begin browsing for additional options and information the fact the basic functionality that is the ability to open anything in an external browser. Absolutely awful when trying to view documents related to terms and conditions for plans and services which might be useful / helpful to know before going thru the glitchy upgrade/add a line portal questions when all I want to be able to do is view these things in the external browser before any checkboxes get checked as required by law/in the process of purchasing - talk about yet another potential for lawsuits if you check the box but cannot even read/access the necessary documents in an easy and consistent format due to the lack of mobile format support that is barely built into the app. Plus too many bots and still haven't received my requested data from the data breach that occurred. For a monopolized telecommunications provider it is pretty obvious they like most corporate entities only care about their fake ledgers of gains and not their customers who make / made it possible for those gains to be achieved anyway. Until all of us (the customers and employees getting the short end of the stick) step up, show up and put aside the differences of red vs blue so we can collectively recognize the real problem is not each other but those who "represent us" keep allowing these non natural entities to control our lives and hard earned dollars.
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Charged me for roaming when I wasn’t roaming
I’ve been with AT&T for 20 years and never had a problem. I have five lines on this account and I’ve always been a great customer. I never call in and argue about my bill. I never try to get things cheaper when I talk to them. I just pay my bill every month with autopay. We go on a cruise every year and have for the past six years. We always buy the Internet package on Royal Caribbean and we never have had a problem. We know to put our phone in airplane mode and we know to use Wi-Fi calling. We are not amateurs at this. We’ve done it every time however, when I received my bill this month it was $250 more. After talking with AT&T there is absolutely nothing they are willing to do, they refuse to look into it. They argue that it is correct even though I’ve explained to them that there is an error on their part. I am not a customer that calls and complains. I’ve never done that with at&t and before and they know this. I am not trying to get something for free. I paid for the internet package on the boat so why would I use theirs…? So when the guy came back on the phone and said they are not willing to budge over $250 when I have given them countless amounts of money over the last 20 years straight is why I will be leaving now and pursuing another company. Customers are not your main priority AT&T or you would have done this better.
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