Leave a Review myAT&T
No satisfaction HAD
My experience hasn’t been great with the app. The agents on app via chat are not well informed or choose to not read your chat. I recently made an arrangement for payment. I had trouble via app making the payment so I got on the chat and stated my issue. This agent decided to give me a link to make the payment. So I did. However when I reviewed my app the payment arrangement was still there. I knew what was coming. So I contacted via chat on app again. The 2nd agent stated they could not stop the arrangement so they modified the payment for $20. I checked again the modification did not happen. So I contacted a third time via chat and this agent pushed the original arrangement through charging an additional payment for the arrangement. I was so frustrated at this point I contacted via phone customer service I explain this whole scenario and that I did not want to see a modified payment arrangement at all on my account this was not need at this point I was charged twice the very thing I was trying to avoid. If the 1st agent had did what the third agent did this would have solved the whole issue. The phone agent was only able to credit my account $5 after all of that!!! I was like wow after all the $ I’ve paid over years with this company $5 for the inconvenience WOW makes me want to switch companies or even go straight talk!!!! No satisfaction had!!!!Show lessoekuuman
Making the AT&T APP Work for the Best Interest of the Customer
Ok so on August 6th I used the app to pay a sum of money toward my past due balance. I admit that I did see my checking account underneath the where you enter the amount. Usually when entering the amount the payment you could choose your payment. Now it automatically processes the payment. Well I kept repeating this to the customer service rep and to Jose the supervisor. Jose kept reiterating that they could reverse the payment if I wasn’t in a past due amount status. As if I didn’t understand. I understood which by the way is not a good idea. I called to get them to take that checking account deleted but he claimed he could do so because my account wasn’t current. Which meant I would have a return check fee from AT&T and my bank. Well he kept ignoring my point to ask in the IT department to change this process. I would like if they can ask the customer to “ Confirm you want to use the checking account that’s on file before moving foward “. That’s all but he did not hear or listen to the customer. In fact I was more irritated by his remarks of we must follow the process. Completely ignoring my request or suggestion. So if I hadn’t deposited that amount asap, again I would have incurred two return check fees. I know they need too restructure the app to make super easy to use and to confirm if the customer will use the payment on file instead of automatically using it. I will add more later.Show lesschippperr
Time wasting Unnecessary log outs
I have been when AT&T both myself and while married for over 20 years and there have been so many changes mostly for the worse as the years have progressed. Starting with you used to be able to see all of your phone calls and texts on your phone bill with an iPhone , using WiFi data, not cellular. and then, about four years ago, they all of a sudden don’t have the capability to do that anymore. Now you have to pay for enhance viewing. And the app we now have the capability of biometrics face reading and this app still logs me out every one minute if I’m not touching the screen. It is such a waste of time to have to constantly log back. And then get back to the place you were at before you were logged out. That happens over and over and over and over and I waste about an hour trying to look at one thing that should take me two minutes.I don’t understand why I can’t stay logged in on my phone, on my app. Why isn’t there is a setting for this? If you’re so worried about security, make it accessible only if you log in with your face reading. Not a passcode. seriously this is the error of such technological advances and this is ridiculous that I can’t stay logged in on my app longer than a minute.Show lessCarynalyse