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Cc app customer service
I too was cut off during a phone call while trying to get help with a new SIM card and my service was cut off too, for hours. I had to go to a place with wi-fi and text chat with another customer service agent to get my lines restored. I had told the agent that I didn’t want to install the new SIM cards until a few days later, but just then the call ended and so did my service. I was forced to install the sims but couldn’t communicate with my young son at school to let him know when I would pick him up.Show lessstar_fishy800
Five star plus (A&B)
Outstanding service. I am a long time Cellular One user just moved to Fl from upstate NY.
C1 was my first choice to get a phone for wife to add to my service.
Rates were best and the outstanding in person attention and service by Mgr Andrew and staff made it easy.
Then my own IPhone died so I came back and Andrew and staff went above and beyond (A&B) to synch everything with my IPad and Laptop.
I will be back and am thrilled to find another business that still gives the old fashioned A&B service.Show lesssgamemno
Service used to be top notch! Not so anymore.
Consumer Cellular was great when I first signed up several years ago. I was on the T-Mobile network and had 3-4 bars almost 24/7. Then a month ago Consumer Cellular told me I had to update my eSIM or I would lose all phone service. I initially had trouble getting the eSIM update to work but with customer service help I was successful. I noticed immediately that I got 0-2 bars and was put onto the AT&T network and removed from T-Mobile. When at work I am in SOS mode most of the day which helps drain my battery. I went from recommending everyone I know to go to Consumer Cellular to telling everyone I know to stay away and go somewhere else. Depending on what Boost Mobile or Cricket have I may need to switch. As long as I’m not on the crappy AT&T network since their service of awful in my area.Show lessGBusey