Needs to be updated
This app does not have a lot of functionality. I could not get the “warmup” file to play, kept saying to pair the earbuds. I sent an email with the app and that bounced back saying the support address does not exist.
Customer Support
A lot of people are complaining because they used this app to tweak their speaker usage as advertised and it does not work. (Which is fair), but I downloaded this app to get technical support with my speaker. They solved the problem right away. I’m pleased. 🤷🏼♀️
Terrible customer service
Literally the person I was talking to was taking five+ minutes to respond to my simple answers to his question and then literally just stopped talking altogether. 🤷🏼♂️🤦🏼♂️
Expect an Informational and not a functional app.
You can register your product. The app gives access to instructions for your specific product. It’s also a showcase of other ALTEC’s family products.
It’s a trick. Don’t bother!
Useless app that does nothing for you. Basically a scam to collect data on unsuspecting customers who are expecting advertised customization features. Makes me uncomfortable that I bought their product having been tricked like this. I Will not buy another product from Altec and may return this one. Just the kind of Bull Sh@! one comes to expect these days....
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Useless
App offers nothing at all to improve user experience.
Terrible
Not sure why they bothered to put this out. It adds no value to my speakers and I’m disappointed I wasted my time on it.
Why bother...
I was looking for actual useful information. Not to be found on this app! An equalizer would have also been choice. Super Nope. Disappointment squared.
Not as advertised
On the box of my Rockbox XL it says I should download this app to customize and change equalizer settings. This app offers ZERO customization and ZERO equalizer settings of any kind. All it can do is provide basic info and play a white noise file through my speaker. Useless, deleting, and probably returning my speaker. Equalizer settings were a big selling point and there are none.
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Not helpful
I agree with other reviewers. What is the point of this application? Like what are the use cases here?
What I want: app that lets me connect to speaker, update firmware, adjust settings, etc. This is not that.
What I want: app that lets me connect to speaker, update firmware, adjust settings, etc. This is not that.
