Jacfit User Reviews

Jacfit

Cheng-Chieh Lin

Health & Fitness

Sports

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App crash on iPad

App keeps crashing on iPad. Works great on iPhone

ccarrazco

17 days ago

Response from developer

Hello! To ensure the best gaming experience, we recommend you use iPad 10 or higher specs to run the App smoothly. Thank you for your understand. Feel free to reach out to us via support@jacfit.com if you need any assistance!

Misleading Return Policy

If you are not satisfied and want to return within their 30 day window, prepare for a “deep investigation “. They will ask you for your device model info, RAM, storage space info, pictures and videos. I would have never purchased if I was going to be interrogated this way for a return request. My advice for Jacfit is, tell customers on your website that they’ll be investigated if they want a return.

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craig2000000000001

a month ago

Response from developer

We appreciate your feedback and are committed to providing a smooth and transparent user experience. When processing returns, we may request some basic information to understand the reason for the return and explore possible solutions. Your input is valuable, and we’re working to optimize and simplify our return process. Thank you for helping us improve!

Trash!

The app is trash, crashes before you can start anything. Total waste of time and money.

jmoon57

3 months ago

Response from developer

Hello! We're sorry for the bad experience you had. Please send us the issue in detail via support@jacfit.com. Your feedback will help us improve the app.

Was working great since last update

This was my go to app for workouts, have the tracker for my bike and use it daily using my iPad. Since the last update, half the tracks give an “Out of Memory” error. My iPad is not that old and has 20GB available. I’ve contacted the developer for help, but have yet to hear back.

Anthony8282

8 months ago

Response from developer

Hello, we've updated the app, if there's any further question please email us to support@jacfit.com

Not everything works

Let me just say the instructions on how to use this app could be a bit better. Additionally, if you’re trying to use any other workouts, other than running boxing cycling, your app will shut down. I numerously try to access somebody other workouts, but as soon as you download them, and try to start them, the app shut down completely. I have reached out via messenger and left a comment on Facebook, but nobody replies, or gives you help in anyway.

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Micky…

9 months ago

Response from developer

My apologies for any inconvenience caused. We have updated the app and fix this problem. Please update to the latest version. If there is any problem, please feel free to contact us via support@jacfit.com

Fun and gets me moving!

Simple workouts that have perks to earn and fun pets or tracks to unlock. More fun and not as “serious “ as the other workouts but with same functionality. Very addictive if you are need motivation to workout!!!!

crackhead waynee

10 months ago

Response from developer

Thank you so much! Your feedback means a lot to us.

Keeps disconnecting

I just got this to use with my treadmill. It connects but as soon as I start the treadmill, it says JM disconnected. It will connect for about five seconds and then disconnect again. This is very frustrating and I cannot get any customer help. I will probably have to return this. Seems like a total waste of money at this point.

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Purzel1102504

a year ago

Response from developer

Thanks for bringing this to our attention. Please be informed that you must connect both the JRun(ankle) and JMate (wrist) bands in the running mode to get accurate data. You can reach us via Facebook or email Support@jacfit.com

Super fun!

So this app is super fun and very useful. I use it to record my bicycling, indoor bicycling ride, I also use it when I’m on the treadmill I have the sensor and I have the ankle sensor on your ankle and measures your walk. So the apps great in the sense that I can export my data to Strava, which is an exercise app I use, and then Strava talks to Apple health, so I get all my workouts into my Apple account which is the repository where my health records are. So it’s fun to pick out clothing and it’s fun to pick a pet to run with you. I’m not quite as keen on having to grow up the pet by feeding it and playing with it. I like the pet but it’s something I don’t need.

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George Broadfoot