$600 bill
They changed our apartment complex so we have individual meter readings. No problem except they didn’t bill us for 4 months we called and asked what was happening and they said “don’t worry about it”. That was all I got no explanation as to what was going on just “don’t worry about it” I now have a $600 payment I called and told them I don’t have $600 they said I could do a payment plan so my bill the next couple of months is most likely going to be $250-$300 a month. They told myself and the rest of my neighbors not to worry about it and now we all got hit with outrageous bills
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So far so good!
Was able to view my bill and statement. Payments work just fine as well. Much more convenient than web browser.
Excellent design, very convenient!
So many websites are horribly designed, which makes this one an exception. It’s very intuitive, and the performance is always good too. I use it for everything RGE related….
So easy
Everything is so simple and clear. There isn’t 100 different pages where it’s impossible to find anything. I wish all my bill apps where like this honestly.
I like the app
I find the app is much easier to use than waiting online forever to speak with someone so far the app has worked out well
Near worthless app
Almost 0 benefit to having this app. Doesn’t display your bill and usage, only a total of money to pay them. So who knows if any of it’s accurate, until you LEAVE the app and go to the website that has the necessary info.
Also no way to contact anyone. There’s no customer service of any kind available, again until you LEAVE the app to find links displayed on a website.
I find it extremely hard to believe that this app is rated so highly, especially with the amount of trouble RGE is currently in with over billing and gouging customers.
The only point to having this app is to quickly pay your bill. And that’s if you actually trust this company and it’s Windows 98 app.
Also no way to contact anyone. There’s no customer service of any kind available, again until you LEAVE the app to find links displayed on a website.
I find it extremely hard to believe that this app is rated so highly, especially with the amount of trouble RGE is currently in with over billing and gouging customers.
The only point to having this app is to quickly pay your bill. And that’s if you actually trust this company and it’s Windows 98 app.
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Disappointed
I have had occasional glimmers of hope with this company. Usually with just one individual who actually is honest with me on the phone. But outside of that rare occasion, all I have experienced is stress, lack of communication, wavering customer service, lack of trust that my bills are accurately calculated, inconsistent information and inconsistent answers. The amount of money that is charged compared to the only other option in the area… is astronomically high. For example, transitioned to an electric meter and somehow it is fair to bill me for two readings in one month so “it’s normal that my bill is higher?” Or how that same situation was described to me as an “estimate of usage over MANY months” , or how I was again told regarding the same situation, that although my bill states RG&E came out for an actual read… that is not what occurred and even though that seems like their mistake… I am charged, over 1 entire months worth of rent for 1 month of usage. Please, if you have a choice, just live in Fairport and don’t get robbed by this company. I have called this company over 6 times in one month following up on THEIR mistake. Each time I was told a different reason and given no remediation to the initial problem. Would not recommend to anyone.
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Technical problem
For MONTHS the app has showed a technical error message and I am unable to change anything about billing or pay my bill. I have called multiple times and updated the app multiple times with no improvement. I have to call to pay my bill every month; I’ve even attempted to set up auto pay several times and have provided the necessary information, however I still have to call monthly because I’m not getting charged and my bill becomes delinquent. Very frustrating.
“We apologize, we are experiencing a technical problem. Please try again later. We appreciate your patience.”
“We apologize, we are experiencing a technical problem. Please try again later. We appreciate your patience.”
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Excellent design, very convenient!
So many websites are horribly designed, which makes this one an exception. It’s very intuitive, and the performance is always good too. I use it for everything RGE related….
Easy Payment
The app is so easy for making payments compared to the horrible experience of using the website or calling on the phone; easy payment in seconds.
