Leave a Review ESL Mobile Banking
Not bad, missing certain things on iPad though.
For the entire time I’ve used it, the ESL app is pretty reliable. I do have one major issue with it though, on iPhone there’s a “CardHub” feature that you can use to check the status of and pay off credit card bills, this works perfectly on iPhone, but I notice it’s completely missing from iPads, the credit card option isn’t even there in the “More” section where it is on iPhone and clicking the view your transactions from the accounts section gives an error for “An error occurred when starting CardHub”. It would be really convenient if I could view and access this content from the bigger iPad screen, which is why I can only give this app a 4 of 5 for now, if they’d just add or fix CardHub on iPadOS this would be an easy 5 stars.Show lessbjonigan
Great bank, horrible app
Never had issues with them in the past, and been with them my entire life just about. Experience in bank is friendly, but I have to ask: who is designing these apps?? I used to cash checks in the app for school a few times a week before covid hit, even cashed some during covid, had issues saying “the size is different, the edges can’t be seen (even though they’re clearly visible)”, but in the past I’d eventually get it. This latest update, same issues but worse. Took at least 40-50 tries to get it to cash in app, only to hit submit and get an error message with no explanation of why there was an error. Had to drive to my local ESL ATM just to cash it. You hire fantastic people for face-to-face banking, I’ll give you props for that. But whoever you hired for your apps, that entire staff should be replaced with people who can actually build a user friendly app. Harsh I know, but man this app gets worse with every update! Again, your people in bank get 5 stars, phenomenal staff, but your app is just the absolute worst!Show lessBHummel1996
Not terrible
The convenience of being able to deposit checks is a pretty awesome thing for us night shift workers, however the occasional issue with image processing is kind of annoying, I don’t appreciate having to retake the image 6 times because the system thinks there’s a size difference between front and back, or it couldn’t figure out all the markings on the check.Show lessA6779
Developer Response
We sincerely apologize for the issues you're experiencing using the mobile deposit feature. We will pass this information on to our developers and ensure that your voice is heard. Also know that our Live Chat Banking at esl.org is available until 10 p.m. Monday-Friday, and Saturday 8:30-2 p.m. if you would like additional troubleshooting assistance.