horrible editing system
While the app allows for edits available based on what was prescribed for every individual, it never actually edits them for you. The last 3 deliveries have been 100% inconsistent. I edit my orders to be chicken based meals, but right before the order gets confirmed, it reverts back to “veggie stir fry”. My fridge is stacked with veggies on the verge of going bad because that’s all they have been sending. Too much to keep up with. I’ve contacted support and they have offered some help, but never permanently corrected the issue. Horrible experience.
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No variety ,
Don’t do it they send you the same things every week, no changes at all, and more likely than not will change your order, they never seem to have the menu options you choose and will replace them arbitrarily, and standard answer is “ all orders based on availability “ if everything is preordered why are the not enough ingredients ordered to fill your customers orders!
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Honestly terrible
Horrible customer service. I’ve tried to fix my orders EVERY WEEK and EVERY WEEK they change my order BACK to the default which is ridiculous because they gave me 90% VEGAN options…WTH?
No thanks, I don’t want vegan cauliflower quinoa bowls FOR 4 months straight ?! I can’t even stomach the texture of their watery overcooked spinach in most of their bowls they’ve given me. I love veggies but they are overcooked and stringy.
I have messaged multiple customer service reps in the app and none has even responded at all.
There’s zero info to fix or cancel your order…nothing. They see my messages and have been ignoring them, 3 separate reps now. And when I got a single response it was “oh sorry I can’t do anything, want some fresh food instead?” If I wanted fresh food the food bank is right down the street.
So now I’ve had a third week completely wasted!!
No thanks, I don’t want vegan cauliflower quinoa bowls FOR 4 months straight ?! I can’t even stomach the texture of their watery overcooked spinach in most of their bowls they’ve given me. I love veggies but they are overcooked and stringy.
I have messaged multiple customer service reps in the app and none has even responded at all.
There’s zero info to fix or cancel your order…nothing. They see my messages and have been ignoring them, 3 separate reps now. And when I got a single response it was “oh sorry I can’t do anything, want some fresh food instead?” If I wanted fresh food the food bank is right down the street.
So now I’ve had a third week completely wasted!!
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Unreliable!
The app itself is fine, but Tangelo's service is inconsistant and unreliable. I require a specialized diet, and despite specifying as such when I signed up, Tangelo frequently sends me food items that do not comply with my dietary needs. I have contacted customers support multiple times, and this problem has not been resolved.
Fortunately I do not rely on Tangelo as my only source of food, because if I did, I would be forced to choose between going hungry for a week or eating food that's bad for my health.
Bottom line: the Tangelo service is great when it works, but very frustrating when it doesn't (which is most of the time). How hard can it be to send me the correct food every week!?
Fortunately I do not rely on Tangelo as my only source of food, because if I did, I would be forced to choose between going hungry for a week or eating food that's bad for my health.
Bottom line: the Tangelo service is great when it works, but very frustrating when it doesn't (which is most of the time). How hard can it be to send me the correct food every week!?
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Don’t recommend
They only care about getting paid from your insurance! They do not have good customer service. Not only does most of the food not taste great, some ingredients in the meals are not even cooked all the way. For example, dry beans are still very hard and need to be boiled, not microwaved for 2 minutes. I am switching to a better option called Lifespring Home Nutrition- healthy AND delicious.
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They act like they listen, but are all talk
The times that I received the food I ordered, it was good. however, those times are few and far between. When I gave tangelo specific delivery instructions, they said they would follow them, but they never did. Half of my orders were stolen or didn’t make it to my door. Then, they decide to make up for it and deliver four weeks worth of food in five days. I don’t have space for all of this food in my kitchen. We are also a vegan house and they delivered meat multiple times despite me requesting the vegan option. Do not get this service, especially if you have dietary restrictions. What a waste of time and money!!
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wrong dates
The app says X day is the last day to edit; try to edit before that date you get “sorry too late to edit” and “it’s already been shipped”. This app is totally screwed up, was fine last year, but something has happened.
Not worth the price
This box is not worth the $125 I am paying for it. At max maybe $45. What a rip off 🤬
Love my box of seasonal fruits & vegetables.
I love this program the timing was perfect. Getting these fruits & vegetables has enhanced my eating habits with fresh wholesome foods. So far I have found that the variety is good, the amounts are sufficient and the items are fresh & appealing. As a senior it has helped me from being in a supermarket & dealing with many people as we recover from the pandemic. I appreciate my contact person, Carmen, she is so professional , kind, and understanding. 5 stars for the program.
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Appreciation Note:
It was great receiving those free foods but 2 boxes mostly contain the same food items. Lots of carrots and cabbage. Sometimes the bananas are rotten. Contents of 4 boxes fits well in just two boxes since they fill only less than half of each box. Last delivery was only one week apart instead of three. Appreciative of the kindness and generosity of your store donors especially the 99 cents store where most of the items come from. Thank you very much everyone.
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