Unreliable Service, Poor Customer Support
I used Sika Cash to send money to Guinea through Orange Money, and my experience was deeply disappointing. While the initial transaction process appeared successful on the app, the funds never reached my recipient's Orange Money wallet. This caused significant stress and inconvenience for both myself and my intended recipient.
What makes this situation worse is the unprofessional customer service response. When attempting to resolve this issue, I found the support team to be unhelpful and dismissive of my concerns. This is particularly problematic for a financial service where people trust the platform with their hard-earned money.
While the app's interface for sending money to West Africa seems straightforward, the actual service delivery fails to meet basic reliability standards. I cannot recommend this app until they:
1. Implement better transaction tracking systems
2. Improve their integration with local payment services like Orange Money
3. Significantly enhance their customer service quality
For anyone looking to send money to West Africa, I strongly advise exploring other established remittance services to avoid similar issues.
What makes this situation worse is the unprofessional customer service response. When attempting to resolve this issue, I found the support team to be unhelpful and dismissive of my concerns. This is particularly problematic for a financial service where people trust the platform with their hard-earned money.
While the app's interface for sending money to West Africa seems straightforward, the actual service delivery fails to meet basic reliability standards. I cannot recommend this app until they:
1. Implement better transaction tracking systems
2. Improve their integration with local payment services like Orange Money
3. Significantly enhance their customer service quality
For anyone looking to send money to West Africa, I strongly advise exploring other established remittance services to avoid similar issues.
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