KM Smart Assist

May 5, 2024

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization. - Simplified call joining flow, especially for first-time users. - Mixed small improvements

March 6, 2024

Small fix for videos in workflows

December 10, 2023

- Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata. - Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization. - Face Anonymization: Anonymize faces during a video call. - Several security and performance improvements, bugfixes.

July 1, 2023

• Screensharing: Share your entire Screen during a video call • Speaking Detection: Identifying and actively showing who is talking during the video call • Video call settings: Set the video call quality individually depending on the circumstances during the video call • Several security and performance improvements

April 29, 2023

Visual Assistance Call: o Multi-Session Call - Reopening calls for regular and recurring appointments - Display missed calls - Display all sessions o Call Module Improvements - Out-of-Call navigation via picture-in-picture - Chat-Overlay Redesign - Call-Chat for externals

November 13, 2022

• Videocall improvements: - Feature to mute other participants - Improved automatic rejoin - Pre-Call UI • Pre-fill username for guests: add guest user information to autofill within call invitation link • Mixed small improvements

October 17, 2022

Small bug fixes for iOS 16

July 9, 2022

• Chat for externals: chat functionality is now available for external users • Hyperlinks: links you store in chats, cases, products, etc. are now clickable and redirect to the dedicated webpage • Revised client navigation • Copy chat messages on mobile applications • Change password function for externals • Pre-fill username for guests: provided user information of guest user, who already had used your solution, are pre-filled when using your system again • Multiple small improvements

March 24, 2022

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in our mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports

February 19, 2022

Multi-User Call · Remote support video calls with up to 20 participants · Improved handling of video and audio streams (bandwidth requirements) 1. Reduced and constant upload rate (regardless of the number of participants in the call) 2. Reduced download rate for smaller videos in side menu (dynamic improvement of video quality after switching main view) 3. Increased video quality for screen sharing (screensharing) 4. Increased video quality for live stream in web application · Customized UI / UX design in video call 1. Activity based arrangement of participants 2. Highlighted audio status of participants 3. Changed appearance of participants (based on video/audio status and in video call or not in video call) · Various stability improvements AR Viewer · Viewing 3D models of your machines in our mobile applications · Zooming, rotating and panning in the 3D viewer with simple touch gestures Workflows · Export of workflow reports