Never written a app review before
But boy oh boy does this app stink!!
Pickup time said around 1:58
Driver got there around 1:49
Left a note in app saying my dad got off at 2:00.
Told driver my dad has diabetes and can barely walk, since he got there 10 minutes early from pickup time, driver said he could not wait 10 minutes.
So he left my dad who can barely walk, gave a false pickup time and abandoned my 63 year old dad!!
I am extremely infuriated with this app and the services southwest prime offers.
I hope this business gets bought out by better professionals and put a designated pickup time in the app.
Never using this apps services again.
Very disappointed in the driver and the app.
Pickup time said around 1:58
Driver got there around 1:49
Left a note in app saying my dad got off at 2:00.
Told driver my dad has diabetes and can barely walk, since he got there 10 minutes early from pickup time, driver said he could not wait 10 minutes.
So he left my dad who can barely walk, gave a false pickup time and abandoned my 63 year old dad!!
I am extremely infuriated with this app and the services southwest prime offers.
I hope this business gets bought out by better professionals and put a designated pickup time in the app.
Never using this apps services again.
Very disappointed in the driver and the app.
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