Not Great
I used to like using SW Prime to take me around the southwest Twin Cities metro, but those days are now behind me. You’ll be hard pressed to find wait times that are shorter than 30 minutes and a lot of the time, you can end up waiting up to an hour just for your driver to pick you up. Service isn’t the best once you get on since it isn’t a guarantee that your driver will prioritize your needs. Would no longer recommend as a cheaper alternative to Uber or Lyft, especially if you want to go somewhere on time.
Show less
Love the service, the app is garbage though
Just as it says. The service is great but the app is useless.
It does not work as intended
The only thing that works is an immediate pickup from a location to the airport. The app shows no rides available from the airport or even worse, no rides available when you schedule a ride for a later time or date. You have to call to book any ride other than an immediate pickup from your location to the airport. SW drivers are always laughing and saying that everybody complains about the app. Crazy, but still SW Prime is the best deal and value in town.
Show less