No Motion Alert
The purpose of going with ADT and ATVision was their ability to monitor my property in real time and to be alerted of any exterior movement. As of September 3, 2024 I stopped getting alerts. After 5 visits by ADT Services they determined that they needed to replace the ATVision box and it could take 3-4 weeks of no coverage.. completely unacceptable. After they returned with the new box they still couldn’t get it to work. When the ADT Tech was on the phone with ATVision and several attempts, the ATVision tech it looks like we are having a software issue… I said are you asking or are you telling me that there is a software issue?? He then tells us to the surprise of ADT tech that there is a software issue and they are aware of it but do not have a fix. So after 5 visits, replacing hardware and countless hours on the phone it was determined they don’t have any idea to help. So I am paying for services that ADT and ATVision can’t provide or support. I will be canceling this agreement.
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