Leave a Review Casa App
Not the best
I’ve paid for a year subscription and after one month now I’m having issues and the app isn’t recognizing my subscription.Tkilla608
Still having subscription issues
Despite the new app version and significant changes made earlier this year, the subscription issues persist. I have an annual subscription good through November 2024, and regularly cannot access the app because the app states I do not have a subscription. When I try to repurchase, it tells me that I do already have a subscription, then hangs, and I am unable to use the app. Closing and restarting the app does nothing. I use the most recent version of the app.Show lessJWreviewsapps24
New chat functionality
The new chat icon is there, but there’s no way to send a messagewaolson74
Absurd for a paid app
Normally I would not give one star but as this is critical information that is provided at no charge by every other daycare it absolutely should work flawlessly here since we are paying for it. Every bad review already lists the issues I am experiencing so I won’t go through listing them out again. I find it very disingenuous and downright condescending that someone replies to all these bad reviews as the developer, yet not a single issue has ever been resolved based on what I’m experiencing. It is very clear to me that someone threw this app together and has no intention of ever resolving the issues. Perhaps consider that this one issue is enough for people to think negatively about the entire business and to share this with other parents considering Casa. It’s really a shame that the staff at the center do such a wonderful job and some lazy “developer” and corporate IT person put next to no effort into this. Until the app works properly I will continue to share this with anyone who asks me about Casa. These fixes are way too easy to get done for this to still be an issue. Do better!Show lessMoparWade
Bugs still need work
The reviews I’m reading from a year ago still are issues today. I have a paid subscription and the updates come through but pictures don’t always load real time and I have to keep going back to the Home Screen in hopes that they do and at times it takes hours for them to load.
Has not asked me to verify my subscription so maybe that bug was finally fixed.Show lessGMrza
Awesome!
This app is wonderful. It used to be really buggy and fail to load about 2/3 of the time. However, they must have patched a fix because it works great now! I love the real time updates on my kid. And it’s nice to easily find information about events, closures, daily menus, and various Casa content.works ok but secret charges
Developer Response
Thank you for your feedback. We are aware of this issue and are working with our team to prevent this issue from happening in the future.Unacceptable
This app provides value and needs to function. Figure out the subscription verification bug and allow multiple emails per household. It is unacceptable to sell this as a feature to parents and not have it work. Refunds should be considered until this gets figured out.Rewritethisapp
Developer Response
Thank you for taking the time to leave a review. We are aware of the subscription verification issues and apologize for the inconvenience. We have actively worked with our team to ensure these issues are resolved and will be offering a refund to those with subscriptions.App isn’t working
It keeps asking for me to restore my purchase then fails. Why do I pay for this thing when I pay so much already.Jack mct
Developer Response
Thank you for taking the time to leave a review. We understand your frustration and apologize for the inconvenience. We are in the process of re-working the app and are working with our team to ensure these issues are resolved.Updates are rarely available
This app is awesome when it works, which unfortunately is only about 1/3 of the time I try to use it. I pay to get real-time updates but the app keeps prompting to restore purchases to access the content. It seems to happen every day in the afternoon, when everyone must be checking on the status of their kid before pickup.Show lessDeveloper Response
Thank you for your feedback. We are aware of this issue and are working with our team to prevent this issue from happening in the future.Unusable 60% of the time
I know this is a small operation but we are paying for this app and it doesn’t work half the time. Like others have said, it constantly asks you to “Unlock diary access” even if you are a payer. Sometimes hitting “Restore purchases” works but not today. I also have noticed that chances of working drop to 5% as the day wears on as others have mentioned. Infuriating for a paid app.
As far as usability goes, you shouldn’t have to go back and forth to refresh. Make it a pull-down refresh.
I would be willing to learn how to program IOS apps just to fix this. Please reach out if you need help. I’m a computer engineer. I’m not kidding.Show lessbja1288
