The app simply will not allow me to log in with my phone. In order to use the app I am required to log in on a computer, then navigate to a window that will pull up a QR code that I can use to log in with the app, but in that case I’m already logged in on a computer so what’s the point? The IT department at my company tells me this is a common issue with this app and comes from the developers end. Very unhappy to have an app that can’t even be opened without the assistance of a PC.
Developer Response
We'd like to help. To determine what may be occurring with your account, please contact technical support at 1-800-956-4442 so they can look into this. -HirroThe app, just as I’ve came to expect from Wells Fargo experience reporting, is complete garbage. It’s way over engineered and barely works.
Developer Response
Hello, Joe. Are you stating that you're unable to sign on to the Wells Fargo Mobile® app? If you're having access issues, please call us at 1-800-956-4442 for technical assistance. Otherwise, please email us with the details of your issue (phone number, link to this public comment, and your reviewer name) at appstorefeedback@wellsfargo.com. Thank you. -JayThis app worked well as long as I had an iPhone 8. Now that I have an iPhone 15 I cannot sign on without going to my laptop, signing in and going to expenses and getting the QR code every time. Sometimes it will log me out while I’m using it and I have to go through the whole process again.
I received an email with a number to call for help. I was told Wells Fargo doesn’t have anything called an Expense Manager and I need to contact the developer of the app.
Developer Response
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -RogerThis app worked well as long as I had an iPhone 8. Now that I have an iPhone 15 I cannot sign on without going to my laptop, signing in and going to expenses and getting the QR code every time. Sometimes it will log me out while I’m using it and I have to go through the whole process again.
Developer Response
We'd like to help. To determine what may be occurring with your mobile app, please contact technical support at 1-800-956-4442 so they can look into this. -IsaiahThe app will not give expense information
Developer Response
We want to ensure you have access to your banking information. If you'd like us to research this issue email us with the details, phone #, link to this comment, and your reviewer name at appstorefeedback@wellsfargo.com. -OdalysAs the title states, I’ve noticed that my app times out and I am forced to sign in via passcode, during mid process. The issue is that the app is auto submitting my expense to my boss for approval, while it’s incomplete.
I’ve noticed that while it’s not the only circumstance to create this issue, it’s primarily while I am doing a split on the expense.
I would love for someone, either Apple or Wells Fargo to assist me with this problem. I can’t even get past 3 expense submittals without this taking place. I’m beyond frustrated with technology but am forced to cope, since this is part of my job.
Developer Response
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -Shaira2/16/24- Continues to work great.
9/20/23- I like new features with recent release. I will continue to recommend.
Developer Response
Thank you for your continued recommendation. As we continue to enhance the app's capabilities, it's very nice that we have better insight on our customers experience with these features. Have a nice day. -OdalysThe update just sits and spins and spins and won’t upload on my phone. I get a message to upload this on my phone constantly when I am using your app. But it won’t actually upload.
Developer Response
Please try deleting the Wells Fargo Mobile® app, then go to the app management section of your device, and then Clear Data and Cache if the option is available. After doing that, try downloading the app again. If you are still having problems, send an email with details to appstorefeedback@wellsfargo.com with a link to this public comment and your reviewer name. Do not share anything private when emailing us, such as account numbers. -SofiaReconciling my expense report for this month and noted multiple receipts are missing, can no longer trust the app to perform one of it’s primary functions.
Developer Response
We're sorry to hear that and would like to try and help. Please email us with details (phone number, link to this public comment and your reviewer name) at appstorefeedback@wellsfargo.com. Do not share anything private when emailing us, such as account numbers. -Roger9/20/23- I like new features with recent release. I will continue to recommend.
Developer Response
Thank you for your continued recommendation. As we continue to enhance the app's capabilities, it's very nice that we have better insight on our customers experience with these features. Have a nice day. -Odalys
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