In-App Purchases
Free
Zoho Lens
Remote Assistance with AR
⭐️3.7 / 5
Rating
🙌3
Ratings
📼8 scs
Content
📦~ in 3 weeks
Updates frequency
🗣❌ unsupported
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- Versions
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- Description
- FAQ
All Versions of Zoho Lens
2.7.1
May 29, 2024
New feature alert! Introducing the Virtual Pointer for your remote assistance session and swapping cameras for technicians.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
More2.6.2
May 7, 2024
New feature alert! Introducing the Virtual Pointer for your remote assistance session and swapping cameras for technicians.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
More2.6.1
April 22, 2024
Exciting update! Introducing the external technician role in Zoho Lens. Now you can invite experts and professionals outside your organization to provide insights in your remote assistance session.
We have also implemented a few enhancements and bug fixes to improve session performance.
More2.6.0
February 23, 2024
Time to lighten your tool kits! Introducing AR Measurement, a powerful tool for measuring distances or lengths during live camera streaming.
Here's how it works:
Directly measure the distance between two points or the length of objects without a physical measuring tool.
Measure the length of objects in hard-to-reach places or even in extreme temperatures, both in portrait and landscape mode.
Compare, analyze, and infer data from nine simultaneous measurements during a remote assistance session.
- We've made key security level enhancements and bug fixes for more secure remote assistance sessions.
More2.5
February 6, 2024
Time to lighten your tool kits! Introducing AR Measurement, a powerful tool for measuring distances or lengths during live camera streaming.
Here's how it works:
Directly measure the distance between two points or the length of objects without the use of a physical measuring tool.
Measure the length of objects in hard-to-reach places or even in extreme temperatures, both in portrait and landscape mode.
Compare, analyze, and infer data from nine simultaneous measurements during a remote assistance session.
Switch automatically from millimeters to meters based on your measured length.
More2.4.9
November 23, 2023
Bug fixes and enhancements.
2.4.8
November 8, 2023
Bug fixes and Performance enhancement
2.4.7
October 16, 2023
Bug fixes and Performance Enhancement.
2.4.6
September 13, 2023
Share files with ease via Session chat
Looking for a way to share files instantly in a session? Introducing the File sharing feature in Zoho Lens, where you can share any type of audio, video or documents with the participants in the session through session chat.
Key features:
Chat sync in cloud
Quick file transfers without leaving a remote assistance session
Diverse file compatibility that are accessible and downloadable by all participants.
Upgraded algorithm to enhance the video streaming quality and decrease video latency during your lens sessions.
More2.4.5
August 22, 2023
Share files with ease via Session chat
Looking for a way to share files instantly in a session? Introducing the File sharing feature in Zoho Lens, where you can share any type of audio, video or documents with the participants in the session through session chat.
Key features:
Chat sync in cloud
Quick file transfers without leaving a remote assistance session
Diverse file compatibility that are accessible and downloadable by all participants.
MorePrice History of Zoho Lens
Description of Zoho Lens
Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Zoho Lens entails the following features:
Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.
AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.
Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.
Session Notes
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.
Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.
Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.
Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.
For further comments, suggestions, and questions, please write to us at support@zoholens.com
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Zoho Lens: FAQ
Yes, Zoho Lens works on iPads.
The app was developed by Zoho Corporation.
Currently, Zoho Lens supports iOS 14.0 or later.
With an overall rating of 3.7 out of 5, Zoho Lens has some room for improvement but is not terrible.
The Zoho Lens App Relates To The Business Genre.
The latest Zoho Lens version released is 2.7.1.
July 1, 2024 is the date of the latest Zoho Lens update.
Zoho Lens was introduced to the market on February 5, 2023.
Contains nothing objectionable, appropriate for all ages.
Zoho Lens can be used in American English, Bulgarian, French (France) and 8 more.
No, Zoho Lens is not featured on Apple Arcade.
No, Zoho Lens does not include options for in-app purchases.
Sorry, Zoho Lens is not specifically engineered for compatibility with Apple Vision Pro.
