Fix your app
Was ok until the app decided I can’t even log in anymore (it also logged me out). Every time I try to login or even make a new account it just puts me back to the start. Now I can’t access my light at all, and yes I tried uninstalling- updating- everything you could think of! :) now I’m stuck with a 60$ light that won’t turn on because this app is absolute trash.Ugh!
I’ve been using this app for a few years, now, with the same email. I couldn’t access the app about 20 times over an hour, so I decided to try rebooting the software. Now it keeps saying that my email address is wrong when I even double checked before logging out what it was! I even tried creating a new account and it STILL is telling me the email is wrong!! I really needed to keep my tank light on so I could finish trimming. Now I’m stressed, wondering if the lights will go on at all in the morning.
Like another reviewer said, Chihiros, why do you want to risk your reputation with a disastrous software that doesn’t hold up to the rest of the quality of your products?!? Your competition would stay nervous if you got your act together and majorly revamped your software for the better. Instead, you’ve kept your prices expensive and done nothing about this. There are now other companies with same (arguably better) quality lights for much cheaper. WAKE UP YOUR IT DEPARTMENT or risk losing business!!!!!App needs a lot or work
Connection consistently drops off when you’re using it, like other reviewers have mentioned, customized curves are very difficult, because it’s drag based instead of being able to point, and type to create smooth curves. Overnight light settings seem to glitch out in the morning I frequently walk in and don’t see my lights on for the morning cycle. I love the light itself quality surprising that the app is so poorly designed and marginally functional. It would be great to be able to connect via Bluetooth on a computer and log into a device webpage somehow.