Terrible!
No customer service available. Driver never showed up to deliver the water I ordered. The app let me cancel the order but charged $4.99 to do so, what a scam! I'll be disputing every charge on my statement from this company.
DO NOT DOWNLOAD!
Crashes on mobile after latest iOS update. Orders not delivered when scheduled. No way to contact anyone for help. DO NOT USE!
Disappointing Experience: Lackluster Service and Frustrating Delays
I recently placed an order through this app, and I must say, I am extremely disappointed. Cole Blankenship accepted my order four days ago, and yet, we are still without water. It baffles me how this company can stay in business when they allow their drivers to accept orders without any consequences for late deliveries. It is truly disheartening. Water, being essential for life, holds a significant importance, and the lack of urgency shown by this app's drivers feels like a direct insult. It's especially frustrating considering they are diligent about requesting a deposit to use the app. It makes me question whether this app is being run from someone's basement rather than a professional setting. To make matters worse, there doesn't seem to be a customer service number available for assistance, leaving customers feeling helpless. Considering the ongoing issues and the hassle with bottle deposits, I strongly advise staying away from this company unless you don't mind waiting for a week just to receive two five-gallon jugs.
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Terrible business premise
Please don’t use this service. It’s a waste of money, the water is probably worse quality than tap due to microplastic pollution, and it’s terrible for the environment. Water is heavy and should be transported by pipes, not massive trucks causing lots of emissions and disproportionate damage to roads. If you’re really concerned about tap water, save your money and get an at-home filter instead that is cheaper and more effective.
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FRAUD SERVICE
Unfortunately after a year of service this company became another fraud eater delivery company. They received money but don’t deliver anymore. No response at all.
Overall does what it needs to
The issue I have is I have no idea when the water is being delivered. I would love to not have to leave my bottles out all night just because my driver came and delivered at 7 am (which has happened). They dont knock and just leave the bottles without taking the ones I want them to take…
Bug fixed for ios15
Works great again!
Bugs
After iOS 15 update, the notifications icon closes down app and sends it back to Apple Home Screen. I have 5 notifications that I can’t access on the app.
Can’t Use App iOS 15
The service is great! But now I can’t use it because the app constantly crashes after iOS 15 update. As soon as you click on anything the app force closes. Can’t see notifications, can’t enter an address, can’t place an order. Please fix this!!
Consistent crashing
Please update your app. I cannot view notifications or start a new order without the app crashing. Incredibly frustrating.
