MyHotelTeam User Reviews

Hotel Effectiveness Solutions, LLC

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Impossible password recovery

I am unable to recover my password even tho I know my username. This is one of those sad technology things. I get an email the day before every shift to remind me my schedule but somehow I can’t recover my password to get into my account. It’s really messing up my work vibes. Sad.

Ku Kailimoku

3 months ago

Response from developer

We are sorry to hear you are having trouble resetting your password! Sometimes this happens when the username isn't being typed in correctly or if the password reset email is being flagged as spam/junk. Please reach out to us with your MyHotelTeam username at support@myhotelteam.com

Can’t login through the app

App worked fine, but all of the sudden I was kicked out and now can’t log back in. I’ve had many coworkers who have experienced the same thing. I can log in through the website, but it would be nice to have access to the app.

larondadeague

6 months ago

Response from developer

Sorry to hear you've ran into trouble using the mobile app! Please reach out to support@myhotelteam.com so we can troubleshoot this with you.

App Needs More Features

App needs to have the feature to show who all is scheduled during the whole week. Also the app should have the clock in and out feature on it. We need to be able to see our total hours calculated for the work week instead of having to add them up ourselves. And possibly check calculator for payroll

Highhikjjjmmkl

7 months ago

Response from developer

Hi, we really appreciate the feedback. The team schedule is available in MyHotelTeam if configured by the hotel managers. Weekly hours calculation in our backlog! Contact us at support@myhotelteam.com with any additional feedback.

Recent Update causing issues

Since the recent update on 5/23 the website/app is terrible. “All shifts” is reflecting the same schedule every day with even tho some days are different.

Kenziggy

7 months ago

Response from developer

Update: The arrows should update the All Shifts page as expected in v3.22.10. Thank you for your patience. Previous: We apologize for the inconvenience. We are currently working on a fix for the arrows not updating the All Shifts page correctly. In the meantime, you can click the calendar icon to change the date and this will work as expected.

Can’t view schedule

Cant view my schedule because the app says it needs to update but the App Store says it’s updated…

joshmaratos

7 months ago

Response from developer

We apologize for the inconvenience. We released the newest version of the app Thu 5/23. Please update to the latest version 3.21.14 on the App Store. If you do not see the update there you could try uninstalling and reinstalling the app to force it to get the latest version. If this does not work, please contact us at support@myhotelteam.com.

App doesn’t work after update saying I still need to update

???

lil1222668

7 months ago

Response from developer

About time off request.

Can you make time off request cancel button?

Ushiwak@maru

9 months ago

Response from developer

Update 4/8/2024: Great idea! We've added this feedback to our backlog. If you have any other ideas or questions please reach out to support@myhotelteam.com! Update 8/17/2023: The white screen issue has been resolved in our most recent app version (v 3.11.26 or later). Please try installing this version and let us know if the problem continues by emailing support@myhotelteam.com. Previous: We're sorry you are having issues with the app! Your feedback helped us identify an issue we are working to fix in the next couple of weeks. Please reach out to us at support@myhotelteam.com with your device version and OS version so we can narrow down the problem. Thank you for letting us know!

Crashes often

Just got logged out when I was using the app no problems just yesterday. Other reviews they are responding saying to delete and download new app. I did this and *gasp* it had no effect on recovering my account 😱

Oreo and proud

10 months ago

Response from developer

We're sorry to hear you are having issues! We tried to replicate the problem but were not able to see the same thing. Please reach out to support@myhotelteam.com so we can troubleshoot this with you.

Broken

The app was fine for a while, then suddenly it stopped working. Now my schedule is no longer visible even after deleting the app, resetting my password and even being issued a new invitation. Now it’s completely useless.

Love2Zumba

a year ago

Response from developer

We're sorry to hear you are having issues! We tried to replicate the problem but were not able to see the same thing. Please reach out to support@myhotelteam.com so we can troubleshoot this with you.

Employee logging in and loading error

My staff have to constantly have me reset there password as it will not let them log in . After the log in once reset the password all over the very next time it logs them back out an will not let them use the password they just set it’s just a blank screen . It’s a daily issue of having to reset these passwords for it to work one time after . It’s gotten so bad half my team has decided to stop using it . Please let us know what we can do to stop this it’s insane the amount of times I have to send them the new link. Thank you

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LQ Jess

a year ago

Response from developer

Hello! A new version of app, 3.17.2, is available. We fixed the password reset and login issue. Download the newest app version and try again. Each session should last around 60 days. Reach out to support@myhotelteam.com with details if you run into any problems. Previous reply: We are sorry to hear your team is running into this issue! Please reach out to us asap to support@myhotelteam.com or support@hoteleffectiveness.com so we can troubleshoot with you.