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Absolute garbage
Never has worked properly, constantly kicks you out. I’ve never made a successful claim. Do better. Fix it already.TL1986
Terrible functionality and usability
How is it possible that every other Health and Dental Insurance provider has developed a functioning and easily usable app. This app hasn’t been updated in at least a year. Fix the functionality and usability problems with this app! It has a 1 star rating for a reason!matthewfromsudbury
Why?
The app seems to just be a boxed up version of the full website? In terms of making things easier, this app is at the bottom of the list. They offer “mobile” as an option to submit claims but the “app” is neither mobile friendly nor offers a digital coverage card for a digital wallet. Get with the times!Show lessthatiainguy
Needs improvements
Initially I thought this would be a great way to keep track of my claims and benefits, sadly there are a few issues unless I don’t know how to navigate the app. 1. You continuously have to log in to view each section. 2. The information does not match the web version and really doesn’t provide any information at all. 4. I’m not sure what good this app is for?Show lessnothern ontario
Not user friendly at all. New bugs
As of august 25 it defaults to French and will not switch back to English. Already a terrible app, this just makes its worse. Use the website to use in English.Jdjrhzkdb
Great App!
I love this app. I was able to submit my health claims and take and upload photos of my receipts straight from my phone. Much easier than using my computer!I didn’t notice any problems, bugs, or glitches. Not sure why the other reviewer disliked it so much. Maybe they have updated and improved it since then.I will definitely be using this app again.Show lessGBodsey
Developer Response
We're happy to hear you love the app! Thank you for taking the time to share your experience with us.Needs login issue fixed
App provides a convenient way to submit online claims, even if it is a bit tedious when you have more than one.
The major issue has been mentioned by others. Once you login, if you are foolish enough to intentionally or accidentally navigate using the buttons at the bottom you will be forced to login again … and again.
Using the Menu tab in top right corner helps avoid this issue.
It would be nice if there was a way to navigate back through recent claims like you can on the website.Show lessBelweather
Previous Reviews are Correct
This is a piece of garbage. Don't waste your time downloading it.Bulldog_Hax
Using App On An IPad
I am having the same issue, can’t X out a page or go back. Need to log back in.
So true, app is poorly designed and run. Nothing done for the last 6 months.
I didn’t want to check the first star, but, it was the requirement to submit my review.
So here is a verbal one…..BLACK STARwallet empty
Does not save username or enable Face ID
This app is useless to have, it doesn’t save your id or allow you to enable face id. The purpose of an app is to make it easier to log on and submit claims etc. This is a waste of space on my phone I might as well login to my computer if I have to take the same steps and remember all my info In order to log in.Show lesssamdas17
