App not working at all
Bro, is this for real? Downloaded this app and all I get is a black screen. The previous app…EPIC Theaters, is down. And its been down for months. Says it can’t connect to the server. I can’t even send feedback through the app
App doesn’t work
I saw the ad for the app in an email from the movie theatre. The app doesn’t work - tried countless times and it gives you a connection error, to speak to customer service. Who would that be?
Will not connect
This app will not connect. It just says connection error please try again. Every other app and browser works fine with my phone! The old app stopped working all together and the website says my location has no show times ever! Every othe location the showtimes come right up. It’s only the one I want where I live that will not work. I can’t buy tickets or earn points so I guess I’ll just go to Regal Cinemas. Not happy!
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Another trash app by epic.
Downloaded this because their other app don’t work. This one is more trash than the other. This one won’t even load.
Unable to login
This app has not worked for two weeks! Every time that I or anyone I know with the subscription tries to sign in it says, “login denied” and there is no way to reach customer support. I don’t see the point of paying for a subscription that I cannot use.
Do not sign up for this service!!!!
TLDR: The app has been down for almost a month and is still being charged to people. And you are unable to login to cancel the subscription since it can only be done that way.
The last time I was able to login to the app was October 23, 2022. I have the 12 movie a month double pass. I have had issues with the app before where it would not let you book movies or just showing zero shows at certain theaters but, now at least four other groups and myself are not even able to login on the app. I tried changing my password and still nothing. I tried reaching out through customer service and nothing. Tried reaching out on twitter and nothing. Attempted filling out the help request form and, you guessed it, nothing. I honestly feel that there is nothing worse than paying for a service you are not receiving. If I paid $100 a month for something and only used $2 worth of it I would not care that is my problem I made that decision. Now paying that same $100 and not even getting the opportunity to spend it all or even use none is a problem. For the icing on the cake, you are not even able to cancel your subscription unless you login on the app, which again whole reason I am here is that you are unable.
Epic I am simply holding you accountable for what is happening. There is absolutely no way you do not know this is happening either. You need to fix this issue or shut it down and refund everyone owed. It is a great idea executed acceptably and maintained terribly. At the very least send something to your members so we know what is happening.
The last time I was able to login to the app was October 23, 2022. I have the 12 movie a month double pass. I have had issues with the app before where it would not let you book movies or just showing zero shows at certain theaters but, now at least four other groups and myself are not even able to login on the app. I tried changing my password and still nothing. I tried reaching out through customer service and nothing. Tried reaching out on twitter and nothing. Attempted filling out the help request form and, you guessed it, nothing. I honestly feel that there is nothing worse than paying for a service you are not receiving. If I paid $100 a month for something and only used $2 worth of it I would not care that is my problem I made that decision. Now paying that same $100 and not even getting the opportunity to spend it all or even use none is a problem. For the icing on the cake, you are not even able to cancel your subscription unless you login on the app, which again whole reason I am here is that you are unable.
Epic I am simply holding you accountable for what is happening. There is absolutely no way you do not know this is happening either. You need to fix this issue or shut it down and refund everyone owed. It is a great idea executed acceptably and maintained terribly. At the very least send something to your members so we know what is happening.
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No longer an option
Beware! I got an email this was only a beta program and is now suspended until Jan. My guess is they will raise prices. I am now trying to find a way to cancel my subscription so I will not be charged
App stopped working.
Tried to sign in to get tickets and it keeps telling me “error: login denied.
Great value!
I bought the pass, 12 movies for 2 people per month for $39.95. It has already paid for itself. They need to have more instructions on how to use it because everybody that’s been complaining about it just doesn’t know how to use it. You purchase your tickets in the app and then when you get to the location of the theater you can check in on the app for your movie. Then you need to go to the kiosk or desk, it should have your confirmation number in the app, and you can just type it in to retrieve your tickets. Print them off and then go enjoy your movie! I hope this helps! I tell everyone about Epic Elite! It’s a great way to be able to see all the movies you want to see at an affordable price!
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Not any format
When signing up for the Elite program is clearly says any show, any format, any time. They lie. This program, while still a good value, does not include showtimes for the XL format theaters.
