Leave a Review SunPower Pro Connect
This App will put SP ahead against competitors
Having an App to commission is the way to go in these days, all functionalities are well developed and really fun using it.nadtrem3456
Developer Response
Thank you for your response!Nice Upgrade
Loving the new appEChicas1996
Developer Response
Thank you!Do some real field testing.
App is always crashing. I have to use my phone to access customer information but every time I leave the app to get customer information the app just completely crashes I have to write down physically every information that I need in order for the apps and a crash because I can’t go to any other windows. For whatever reason the app never keeps me logged in I always have to re-enter my password wasting time on the job site. If I’m not using sunpowerconsole and I’m not using sun power Profleet connect and I should have a wealth of information on this app. The issue is if I’m trying to diagnose something and I have to go between Profleet connect and my phone I can’t get the information. That I have to call tech-support and get more information. Most of the buttons don’t show that they’re ready or say continue they just still load but actually they’re ready to be pushed to the next step. If another site or another home has claimed mi I should be able to delete them off another side road from my phone. I don’t know if this is a Sunpower trying to save money by not using laptops and making people use their own personal phones. Anytime you click the back button it loses the address and you have to re-enter the address.Show lessScotthouston715
Developer Response
We are sorry to hear about your experience. We would like to understand a little more about your app crashes so that we get provide a solution that will prevent it from happening further. Could you please contact us at proconnect@sunpower.com so that we can work together to figure it out?Terrible
This app is absolutely awful. They really need the fix this app. The Sunpower Console was not broken. Why try to fix it?AZ solar guy
Developer Response
We are sorry to hear about your experience. We would like to understand your issue a bit more in detail so that we can improve your commissioning experience. Could you please contact us at proconnect@sunpower.com so that we can work together to figure it out?Unusable - Not ready for April
I’ve only gotten the app to function correctly a handful of times. It’s March and the firmware popup is still there and sometimes prevents commissioning fullstop as I can’t get past the address screen. Other issues are the grid profiles. Sometimes nothing appears and I cannot proceed or finish. Restarting, power cycling, or anything else does not solve this. Finally there is the email sent to the customer. This sometimes does not work at all. When I type in the customers email and hit send it just takes me back to type in the email again and never sends the email.
So many bugs and glitches I have just resorted to using the older console to commission. Works perfect and doesn’t take that much longe, sometimes faster.Show lessPanoptic555
Developer Response
We are sorry to hear about your experience.The firmware download bug is being addressed in the release that's going out next week. We fixed the grid profile not loading issue in the 6.35.1 release. Could you please contact us at proconnect@sunpower.com so that we can work together to figure out the problem with the homeowner account setup and the grid profile issue?App paralyzed by firmware update
Seconds after downloading the app I get an endless pop up “Attention Firmware download failed. Please try again.” The error pops up every 2-3 seconds and cannot be cleared.
It appears to be for the SunVault firmware, which my company doesn’t install anyway. No option to turn off updates or get around this error.
Not surprisingly, SunPower tech support had no information on the app, which they had vaguely heard of.
Can I just use the Enphase commissioning app instead?Show lessJoe in Rosemary Hills
Developer Response
Hi, thanks for the feedback. In the latest version of the app, this bug has been resolved. Some users may still see this pop up from time to time, but it can now be cleared and commissioning can proceed.Firmware fails to download
Can’t get the firmware update to download, keeps giving me a failed to download, try again pop up. Locks out the entire app.angryin207
Developer Response
Hi, thanks for the feedback. In the latest version of the app, this bug has been resolved. Some users may still see this pop up from time to time, but it can now be cleared and commissioning can proceed.
