Inventory expires?
great app
Response from developer
Thank you for your 5 Star Review. We actually did have a login issue that should have been resolved on the day of your review 11/29. If it is still an issue we'd be happy to take a look at this for you, please contact support by clicking on the menu and going to help and support to either submit a support ticket or chat online. Thank you!
😡
Response from developer
I am sorry to hear you are having trouble with updating the App. Would you please contact support on the App in the Menu tap on Help and Support, then submit a ticket. Our support team can then reach out to troubleshoot. Thank you!
Location Feature
Response from developer
Thank you for your feedback. The new list should open the item when you tap on the line for the item and it will allow entering counts and submit without leaving the list. The only reason you may want to go out of the list is when you are trying to count a small batch (10-20 items) in the same locations because scanning would be easier as the items may not be in the same order. That would help counting each location and items more quickly. If that is not working for you please submit a support ticket under Help and Support on the menu. Thank you!
Keyboard still doesn’t work
Response from developer
Hi Josh, We fixed that issue in a previous version of the Mobile Inventory App. I suspect that you may have an older version on your device. If you would delete the App and go to the App store and download the new version you should no longer have that issue. If you have any trouble please contact support on the App by going to help and support and submitting a ticket. Thank you!
iPhone 11 bug
Response from developer
Thank you for your feedback. The music should be working now.
As a real McDonalds employee:
Cons:
•App will randomly log you out after awhile, even if you’re in the middle of counting inventory.
•The default keyboard is soooo slow. Typing fast is impossible as it’ll start to miss letters.
•The camera barcode scanner is unreliable. There’s no feedback on why the barcode isn’t scanning. It should default to a number pad to enter the WRIN when scan was unsuccessful.
•The submit inventory button takes up the entirety of the bottom of the screen. Accidentally presses happen to often. Make it smaller or put it at the top of the screen in the header.
•there should be a button for the keypad, similar to the camera button.
•I can’t sort my past counts by time so if I click save but need to add to it, I have to either scan it or search for it all over again.
Pros:
•Being able to add to a count by just pressing the arrow keys saves a lot of time.
•Being able to completely skip entering it into the computer is nice.
•As bad as it is, it is nice being able to scan the barcodes with my camera.
Not many pros, but this app has potential. I hope they give the devs the budget to work on it more.
Response from developer
Hi and thank you for your feedback. Here are a few initial thoughts about the Pro's and Cons you reported. If these do not address the issues you are experiencing we would appreciate you submitting a support ticket so we can address any issues. Cons: The app is not supposed to log you out but there is a timer on counting and submitting of 2 hours before counts are considered old and discarded. Would you be able to give us an example of when and what you are typing to experience slowness so we can test it? Even though the submit button is large you can still add to the count and resubmit. Does that solve the issue? The keyboard is available at any point that you must type in a number or letter. Is there a point when you needed it that the keyboard is not presented? The app is meant to count in small batches so to re-lookup a number should be in a small number of items (10-20). We recommend counting in small batches to stay in real time with the perpetual inventory. Pros: We like that you can enter counts easily Skip the computer to check your counts and Scanning bar codes easily with your phone or Bluetooth scanner. We would love to discuss with you more if you would like to please reach out to us by submitting a support ticket. Thank you again for your feedback!
No diction keyboard in app
Response from developer
Developer Response - Nov 11, 2020 Hi, Thank you for your feedback. We are working on the app having more functionality. Please submit a support ticket with your feature request. Thanks again for all your feedback!
Things to add
2.) Being able to see actual variance numbers rather than simply green/yellow/red would be great. Maybe add a sub page to the normal inventory page.
3.) There should be a horizontal mode on the app, not only vertical.
4.) Work with dcsync to be able to check a stores order via app.
Response from developer
Hi, Thank you for your feedback. I am sorry to hear the keyboard is not working well for you. Would you please submit a support ticket so we can trouble shoot why the App keyboard is slower? I can tell you the red, yellow, and greens are supposed to guide you without showing an actual number as part of the design in Cash and Inventory. Green are 0-5% plus or minus, Yellow are 6-19% plus or minus, and Red is over 20% plus or minus. We have some training available on QsrSoft Academy that may help or we would be happy to help more if you call our number 877-349-3424. We are working on the app having more functionality and will open a request for the horizontal mode. Also we are planning a way to check in the truck via the app that will be coming in 2021. Thanks again for all your feedback!
UPDATE AVAILABLE
Response from developer
Hi Rudy, I am sorry to hear you are having trouble with updating the App. Would you please contact support on the App in the Menu click on Help and Support, then click on the green additional help button at the bottom of the screen. Our support people can reach out to troubleshoot. Thank you!
