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Great app, great water
The app has had some updates and everything runs smoooooth. It’s easy to change/update orders but I’d say to check it every month or you could be given an extra 5 gallon bottle, like I have. Their customer service is cool too, so call and ask if you have any questions. Love it, 4.8 stars out of 5 :DShow lessDeveloper Response
Thank you for the great rating! We're so glad to receive the positive feedback! 🥰App never works and always saying contact support
I can never get this app to work!
It constantly says to contact support. I’ve had maybe 2x week calls to “support” with “upgrades to more important support” and I still can’t get my deliveries. For months now still waiting for a truck to come by and pick up my 4 glass bottles I keep dragging to the side walk and back in the house week after week. And each week they promise it definitely comes this week just for me to come home from work and still see these glass bottles. Worst service ever 😭Show lessDeveloper Response
Hello-Thank you for bringing this to our attention as your feedback is very important to us. We are sorry to hear you are having issues with both the app and your deliveries, if you could please reach out to us at social@primowater.com with your name, number and address; We would be more than happy to assist you.No delivery
My regular delivery was scheduled for Jul 24th. No one showed up. After I called about it, it was rescheduled for the following day. Again, no one showed up. I tried (on hold for over an hour) calling customer service and finally left my number on the recording for a call back. 24 hours later, no one has called. Finally, this morning, I called and talked to an actual human. She couldn’t reach anyone to see what the problem was, so she told me I would get a call back. 8 hours later, no call. I received an email informing me my new delivery date would be Thursday, Aug 1st. However, my online account with you says Wednesday, July 31st. WHEN AM I GOING TO GET MY WATER?!?! If I don’t have it by the end of the day on August 1st, I will be cancelling my account of more than 20 years. This is ridiculous, not to mention horrid customer service.
Lori HoffmanShow lessDeveloper Response
Hello Lori-Thank you for bringing this to our attention as we greatly appreciate the feedback you give us. We have found your account and someone for our team will be reaching out to you to go over the issues you have had with your delivery.