Leave a Review AIRSTEP
Great app
Used this to program my Airstep pedals to work with my AXE FX 2. It’s easy to use. Zero issues. CheerspeSauce
Company needs to hire a UX person
These are fantastic devices that are hobbled by unintuitive software, and documentation that is both unorganized and spread out everywhere. They're sticking with these products which I really appreciate even though it seems like a struggle. Definitely no shame in that, but customers could use someone thinking about their experience to pull it all together.
This software is usable, but is not designed to be intuitive. If you do each individual firmware update one after another, you might be up-to-date enough to then filter through all the documentation and hope not to run into out-of-date or superceded info. You'll probably spend a lot of time on the XSonic Users facebook group.Show lessTucker Ryan
Poor Data Management Ruins Good Hardware
Because this does not poll the device at start up you can only use your own programs on one device... This is a major problem because you cannot transfer data out of the app.
For multi-device useers (like say you have an iPad and an iPhone) it is also frustrating that the presets you save cannot even be transferred from one device to another.
It would pretty simple for this to use iCloud like many other apps which would allow you to use more than device. But, since you can't basically whatever device you have programmed is the only one that can store your programs. I have very complex MIDI setups with multiple messages on multiple devices. I need to back up these up and trasnfer them between devices.
They also keep adding more and more presets which is nice for people who have no idea how to use MIDI but for those creating complicated programs and trying to manage their data it actually gets in the way and keeps updating because they are built-in to the app.
The app also is not compatible with the M1 Macs, it refuses to connect to the Airstep.
Overall I have decided to switch devices because of this issue. This a disappointment because this thing is NOT cheap.Show lessElricX