Appalling, don’t waste your time!
This app simply does not work. It froze several times trying to log in with my phone number, when I could get in the app functionality was ridiculous! It allowed me to book a cab but the driver kept changing and would not tell me how long he would be. If you navigate away from the tracking page for any reason you can’t get back to it. Yesterday I was stranded waiting for a driver who never arrived! When I tried to call the company number it went straight to answerphone no matter which option I pressed! And to top it off they have charged my card l anyway for a trip I never took! Scam, if I could give 0 stars I would!
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Doesn’t work
We booked ahead then found our trip was canceled with no explanation. Tried again to book and again trips cancelled. Message that booking unavailable in this country. We were in Ryde IOW asking for a trip in Ryde IOW. Surprised because the app worked for us in 2023.
Unacceptable-cancelled 5 mins before pick up had to take black cab for £120
The driver cancelled 5 mins before the scheduled pick up to take us from St Helens to Yarbour across the island. Even though we had reconfirmed with him an hour prior to the pickup. Ended up having to find a black cab last minute on a bank holiday that ended up costing us £120. Left a message with the company didn’t even get a call back. If you book and your driver is Sherman Cook avoid at all costs. I quote “sorry mate won’t make it, good luck” with 2 toddlers and luggage trying to catch a boat that’s totally
Unacceptable
Unacceptable
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