Works a treat but read reviews before booking
I recently stayed in Newcastle near the Tyne it was rated as a 3 star hotel and the photos looked great! I got there and the room was in a desperate need of some work to threadbare carpet, interesting marks on the wall, faint smell of urine, everything was worn out and dirty. The service I got at the beginning was top notch but the rest was disappointing so I left 5 minutes into my stay and booked a better place down the road.
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Response from developer
Hi Simon, we're pleased you've had no issue with our app, but apologise for the recent experience you had at our Newcastle hotel. We hope you have been in touch with our Guest Relations team directly to discuss this experience and this has since been resolved for you. If you have any further booking queries, please do contact the team via our Feedback Form, located on the Contact Us page on our website. Kind regards, Premier Inn
