App and phone support…
I can’t get past the initial registration screen and create an account to use the app. First, it thinks I’m not on wifi, then it thinks I don’t have my email address in my settings. I’ve uninstalled and reinstalled the app multiple times. I called customer support 23 minutes before closing. Waited on hold for an hour and 20 minutes, while hearing the same recording every 30 seconds. Finally decided to press 8 and leave a message. Got a fast busy signal. I’m fairly certain they left for the day and didn’t bother to send existing calls to vmail. Had to call back to leave the message. I was going to install this camera today, but if I can’t even get into the app, the camera is useless.ickievay
Poor design
I agree with the other review. As for the camera, the camera transmit power is pitiful. A better antenna helps but even that can’t overcome the poor product design. Unfortunately, I can’t really review the app itself because it never worked good enough to reach from the back of a 16ft trailer to the cab of a 25ft RV. I mean, we are talking no more than about 35 feet. I understand RF and line of sight requirements, but even standing 10ft away with zero obstructions, the connection drops within a few seconds.Annoyed but awake
Hopkins tow solutions back up camera
Not a fan. Thought it was a good camera at first but when trying to use it I literally have to walk to the back to connect to it and halfway back to the truck I lose connection.forrestershere
Doesn’t work on CarPlay
Not compatible with CarPlay so you’re required to have a phone or tablet to see the camera. It would be so much better if it displayed on my CarPlay screenNo CarPlay
This has never worked
I guess you cannot give a negative star. This has never workedPOSproduct
Connection Issues
When it’s working it’s great! But connection issues constantly. I’ve been able to go a block away from the vehicle and clear image and connects, but from the tow vehicle on and off and on and off. Put a 10db directional antenna, beamed straight at the tow vehicle, it helped but still not enough??????
When connected wi-fi signal is full, but randomly drops, weather moving or not.MidwestScooterParts.com
Seriously disappointing
I NEVER write reviews, but this is the one time where it is definitely needed. I just drove for 4 hours and tried to use the camera on multiple occasions. It only stayed connected for longer than a minute while driving down the highway. Most of the time it works for about 10-20 seconds. I’ve tried to use this on many occasions but today finally killed my last nerve. If I was approached by the company offering a second camera for $20 I would not take it. I’m going back to the place where I bought it and telling them what a piece of junk it is. Seriously disappointed with it. BTW the lowest I could give was a 1 star.Hafen slampe
Battery killer
Initial rating: three stars. I installed this app to control a Hopkins camera mounted on the back of my travel trailer. It works well and I have a nice clear picture. But my iPhone battery started discharging rapidly, and the phone would shut down within four to five hours. I initially thought the battery was bad and had it replaced, but the same thing happened for the next couple of days. Someone asked me if I had recently installed a new app and I realized the discharging started right after I had gotten this app. I removed the app for a few days and the battery was normal.
Follow-up, one week later:
I reinstalled the app and found that now I could not connect to the camera no matter how close to it I was. Finally realized using an iPhone, I have to allow the app to access the local network. In the alphabetical list of apps, select Hopkins Towing Solutions turn off Cellular Data and turn on Local Network.
Everything now works well and the battery lasts longer. Upgrading my review to four stars.AACaptain
Don’t purchase
Lack of support.
Found how to make it work online from unhappy customers.
You have to have the camera on before downloading the app.
Then it will work, but till the next time you want it to work. Then you have to remove the app and download it again.
I’m returning mine.puddygirl
Laaaagggggg
Extreme lag and u can’t see out of the camera when the light is on at night useless !Matrixownz
