Very unsatisfactory customer service
I never normally write reviews, but I purchased the premium a year ago and rarely used the application afterwards as I’d found much better apps and systems for finding good chord progressions. I didn’t know there was an auto renewal process and didn’t receive any lead up emails about it (I forgot this app existed), normally good companies will send follow up emails to customers who they see aren’t interacting with their product much and also a notice for auto renewal. I got none of that and was charged $99, I saw this on my bank statement the following day and emailed them asking if I could please refund and cancel as I haven’t used this app in so long and I had no idea about the auto renewal. Per their policy they don’t allow this even if it’s by one day, I’m cancelling immediately and I’m so irritated that they wouldn’t even allow me to pay for this month and refund the rest. It’s how these companies get you, and don’t truly care for their customers experience whatsoever.
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