CoastHills Mobile User Reviews

CoastHills Credit Union

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Kidding Right?!finally figured it out

Whoever had the bright idea to fix something that there was nothing wrong with should be fired immediately I’ve downloaded the app eight times logged in of course it won’t login please finish the job whoever thought of this idea please cut them now bringing the back up....Going to change institutions it’s apparent that nobody at Coasthills cares......ok...after calling the other 800 number for help because you couldn’t actually get a hold of anyone from CHills and them telling me I would receive a call back.....they texted me with bogus information.....after the 10th attempted download and choosing the call me option...it finally works and works great.

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Itssteeven

4 years ago

Response from developer

hi, Itssteeven, if you are still having issues logging in, it's possible your account may have been locked for incorrect attempts. In that case, we would have to unlock you. Please give us a call at (805) 733-7600 if you still need assistance.

App doesn’t work

I can’t get app to even open up. It is stick on this please wait endless cycle.

Nurselady805

4 years ago

No pending transactions

There are so many reasons to bank with COASTHILLS (excellent employees!), but this new app needs work. With the old app I constantly checked my pending transactions. When I asked a teller at COASTHILLS why the new app doesn’t show them, she said they are working on it. That was weeks ago. Being able to see pending transactions is a must! Hope it will be remedied soon.

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Woah83!

4 years ago

Response from developer

Hi, Woah83! We've heard from many members who miss the pending transaction feature. It's not a part of our current online banking services, but we are continually evaluating feedback and looking for ways to improve our offerings. Thank you for your input.

Junk

I haven’t been able to access my bank account through this app in months. Even after I follow the directions for the temp password, the app never loads

Hamthing

4 years ago

Worst app

This new app is the worst I feel like my money being stolen little by little with out giving me messages or details on where my money’s going with no transaction this morning I woke up to 9$ missing from my bank account . It won’t show me pending transactions this app is the worst .

Rrrrriiiiiccccchhhhh97979700

4 years ago

BAD

Have not been able to log in once. Very frustrating that not a single person has been able to help me.

DWL inc

4 years ago

Can’t log in

App stays on “please wait” seems frozen.

grawktopus

4 years ago

Please show pending transactions and move make deposits to main page

New app and bank needs some work. I didn’t have trouble downloading it and logging on from a computer. But it needs to show pending transactions and holding funds. The funds holding for 5 business days on anything over $200 is ridiculous. Customers in good standing should receive their money instantly. Before the new app, mobile check deposits were being accepted in full ($800) within 10 minutes. Now I get $200 and have to wait 5 days for the remaining money. It’s MY money from my other bank account. So now I have to go to the atm to deposit or do multiple checks of $200 to get my money now. Dumb.

Money management doesn’t work on the new app either.

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Winemama81

4 years ago

Response from developer

Hi, Winemama81, thank you for taking the time to share your valuable feedback. I assure you that our mobile deposit hold policy has not changed with the new app. The hold amounts and time periods are the same whether you are making a deposit with our app or at an ATM. If you need immediate access to a check amount more than $200, please visit your favorite branch and ask about your options. You may also want to look into FI-to-FI transfers. They can help you move money from one financial institution to another without using check deposits. if you have any questions, please call us at (805) 733-7600.

Crappy new app won’t even open

This is horrible!!!! Can’t even get into my account now! Worst app ever. Out the old one back!!!

Home Chef Castro Valley, CA

4 years ago

Why?

The saying “if it ain’t broke don’t fix it” couldn’t be truer when it comes to the new app. Why put yourself and your customer through a hassle that has less and does nothing new? Honestly would like to know the whole reason behind this it has to be a good story.

USS Liberator

4 years ago

Response from developer

Hi, USS Liberator, we brought some highly requested features to the new app. You can now see all of your CoastHills Visa card transactions and pay your credit card and mortgage directly through the app. We now have a way to see all your financial transactions in a single dashboard with our new Money Management, and we have a new P2P payment option for sending money quickly and easily to friends and family, called Popmoney. Please let us know if we can help get you started with any of the new features, and thank you very much for taking the time to leave a review.