Leave a Review CoastHills Mobile
App doesn’t work
I can’t get app to even open up. It is stick on this please wait endless cycle.Nurselady805
No pending transactions
There are so many reasons to bank with COASTHILLS (excellent employees!), but this new app needs work. With the old app I constantly checked my pending transactions. When I asked a teller at COASTHILLS why the new app doesn’t show them, she said they are working on it. That was weeks ago. Being able to see pending transactions is a must! Hope it will be remedied soon.Show lessWoah83!
Developer Response
Hi, Woah83! We've heard from many members who miss the pending transaction feature. It's not a part of our current online banking services, but we are continually evaluating feedback and looking for ways to improve our offerings. Thank you for your input.Junk
I haven’t been able to access my bank account through this app in months. Even after I follow the directions for the temp password, the app never loadsHamthing
Worst app
This new app is the worst I feel like my money being stolen little by little with out giving me messages or details on where my money’s going with no transaction this morning I woke up to 9$ missing from my bank account . It won’t show me pending transactions this app is the worst .Rrrrriiiiiccccchhhhh97979700
BAD
Have not been able to log in once. Very frustrating that not a single person has been able to help me.DWL inc
Can’t log in
App stays on “please wait” seems frozen.grawktopus
Please show pending transactions and move make deposits to main page
New app and bank needs some work. I didn’t have trouble downloading it and logging on from a computer. But it needs to show pending transactions and holding funds. The funds holding for 5 business days on anything over $200 is ridiculous. Customers in good standing should receive their money instantly. Before the new app, mobile check deposits were being accepted in full ($800) within 10 minutes. Now I get $200 and have to wait 5 days for the remaining money. It’s MY money from my other bank account. So now I have to go to the atm to deposit or do multiple checks of $200 to get my money now. Dumb.
Money management doesn’t work on the new app either.Show lessWinemama81
Developer Response
Hi, Winemama81, thank you for taking the time to share your valuable feedback. I assure you that our mobile deposit hold policy has not changed with the new app. The hold amounts and time periods are the same whether you are making a deposit with our app or at an ATM. If you need immediate access to a check amount more than $200, please visit your favorite branch and ask about your options. You may also want to look into FI-to-FI transfers. They can help you move money from one financial institution to another without using check deposits. if you have any questions, please call us at (805) 733-7600.Crappy new app won’t even open
This is horrible!!!! Can’t even get into my account now! Worst app ever. Out the old one back!!!Home Chef Castro Valley, CA
Why?
The saying “if it ain’t broke don’t fix it” couldn’t be truer when it comes to the new app. Why put yourself and your customer through a hassle that has less and does nothing new? Honestly would like to know the whole reason behind this it has to be a good story.USS Liberator
Developer Response
Hi, USS Liberator, we brought some highly requested features to the new app. You can now see all of your CoastHills Visa card transactions and pay your credit card and mortgage directly through the app. We now have a way to see all your financial transactions in a single dashboard with our new Money Management, and we have a new P2P payment option for sending money quickly and easily to friends and family, called Popmoney. Please let us know if we can help get you started with any of the new features, and thank you very much for taking the time to leave a review.So far so good....
Overall I like the app, transition was confusing and after reading the instructions correctly, I was able to sign in.
Now, I don’t know if anyone has come across this problem, but I am no longer able to print from Adobe. The only option is to Save to File, had no problem with old app. Sure loved the old app.Show lessDane in the US
Developer Response
Hi, Dane. Thank you for taking the time to leave a review and sharing your feedback. We'd love to hear more about your challenges printing and when you are encountering them. Have you called us to troubleshoot? Please get in touch with us at (805) 733-7600.
