RealRelax Smart User Reviews

xiaozhong miao

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Fix for app crash

If you are having login issues like I was where it doesn’t recognize you, what I did was delete the app and when I reinstalled, at the login screen check the box agreeing to the terms and click the apple button at the bottom if you have an iPhone to log in that way. Now it’s working fine. I had set up the account before with yahoo and Gmail and it did not work. Apple login fixed it for me. I can’t do without my chair!

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MistyD12209

25 days ago

Login regularly fails

I like the massage chair, but the app is terrible. Every so often it will refuse to log me in. When I try to login, it will say my email does not exist in the system. So I try to create a new account, and it says that email already exists. It continues in a frustrating, useless circle like this. I have to delete the app and re-download it. That frustrating process of deleting the app and then re-downloading it and logging in again used to work, but it doesn’t work any longer. I now have to create a new email address and a new account every time it fails to log me in because it won’t recognize my email address, but it also won’t let me create a new account because it says my email already exists in the system. It’s maddening. I’ve never encountered an app that is this bad.

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OctoberGeorgiaRain

2 months ago

Worthless

It works, then it doesn’t. Then it continues to not work. It wants you to register, but makes it impossible. Complete trash. I regret buying this chair because the app is the only way to access some features.

Michael "mtg"

4 months ago

Response from developer

Dear Michael,We sincerely apologize for any inconvenience this issue may have caused. We understand how frustrating this can be and we're working hard to resolve it. As a temporary solution, we recommend exiting the app's background process when you encounter this problem, then reopening the app. This should allow you to continue using the app. We're also developing a permanent fix, and a new version that completely resolves this issue will be released very soon. Thank you so much for your patience and understanding. We truly appreciate your feedback as it helps us improve our service. If you have any other concerns, please don't hesitate to reach out.

Don’t waste your money

This app is the worst.
It’s never work I would not recommend it to nobody

BBB212

4 months ago

Response from developer

We sincerely apologize for any inconvenience this issue may have caused. We understand how frustrating this can be and we're working hard to resolve it. As a temporary solution, we recommend exiting the app's background process when you encounter this problem, then reopening the app. This should allow you to continue using the app. We're also developing a permanent fix, and a new version that completely resolves this issue will be released very soon. Thank you so much for your patience and understanding. We truly appreciate your feedback as it helps us improve our service. If you have any other concerns, please don't hesitate to reach out.

Doesn’t work with app anymore

For a while the app worked well, but for months now only a few features still work from app. I can add time once. I start with the attached controller, turn off and just a couple of functions, but most of the app does nothing. Wish they would fix the app. Love the chair otherwise.

Marquardt51

4 months ago

Response from developer

Terrible

This app never work. I don’t even know why do they want us to regmgister with so much information and it never work

Lucho luchoto

4 months ago

Useless App

You’ll download the app, it’ll work then like others say, it’ll boot you out and you’ll never be able to get back in. You can’t use the “reset the password” feature because it says your email doesn’t exist.
If the screen on the chair had the same features and functionality as the app, that would be great. But it doesn’t..
PLEASE fix this app!!! Make it work!!!

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Gr8pl8ts

5 months ago

Response from developer

Great

This worked great

Hbfgyftgg

6 months ago

Worst app ever, customer service even worse than app

DO NOT EVEN BOTHER! I ABSOLUTELY HATE THE APP. WASTE OF MONEY AND TIME. NO ONE IN CUSTOMER SERVICE KNOWS THEY'RE IN CUSTOMER SERVICE OR THAT CUSTOMERS EXIST.

FED UP & FRUSTRATED

7 months ago

Needs work

Great app. Unfortunately it rarely if ever works.
Kicks you out and doesn’t let you log back in.
Tried resetting password and creating a new account. Nothing works. They need to fix this otherwise it’s a useless app.

Sd10902